Call Center / Customer Service V Job Listing at Kelly Services in Nashville, TN (Job ID US3608055_BH9989670)

Description

Call Center / Customer Service V
Are you ready to make a meaningful impact as the central point of contact for key customer accounts? Based in a collaborative hybrid setting, you'll play a crucial role in every stage of the order life cycle, ensuring efficiency, accuracy, and exceptional service.

Job Specifications:

• Job Type: Full-Time
• Location: Nashville, TN
• Pay Rate: Up to $26.25/hr
• Shift: Monday–Friday, 7 AM – 5 PM CST (Hybrid: In-office Tuesdays & Wednesdays)

Roles and Responsibilities:

• Manage customer accounts from initial setup through shipping and issue resolution
• Serve as the primary contact for customers and internal teams, providing thorough documentation and continuous communication
• Own and resolve complex inquiries by applying deep knowledge of processes, systems, and best practices
• Escalate issues appropriately and maintain precise records in relevant systems
• Prepare and distribute routine and custom reports to internal and external stakeholders
• Support and adhere to order management policies, initiatives, and process improvement projects
• Promote the use of customer-facing tools to enhance the client experience
• Maintain data integrity across databases and systems

Qualifications & Skills:

• High School Diploma required; college education preferred
• Minimum 2 years of customer service or related experience, ideally in supply chain or account/order management
• Advanced proficiency in MS Excel (v-lookup, x-lookup, h-lookup required)
• Strong skills in Microsoft Office Suite and data entry/documentation
• Excellent communication and time management abilities
• Ability to work both independently and collaboratively across cultures
• Eagerness to learn proprietary order and CRM systems
• Supply chain experience is strongly preferred
• Willing to undergo pre-screening for Excel proficiency
• Must provide own second monitor; company provides laptop only

Company Culture:
Our team thrives in a supportive, energetic environment, committed to transparency, collaboration, and continuous improvement. We value adaptability, initiative, and a passion for delivering outstanding customer experiences. Join us and be part of a culture that fosters growth, mutual respect, and professional development—where your contributions truly matter!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website