Contact Center Customer Care Associate Job Listing at Kelly Services in Oxford, MS (Job ID US3618459_BH10008123)

Description

*Excellent Training Offered and Hybrid Work Model Available*

Do you thrive in a dynamic, fast-paced environment and have a passion for delivering exceptional customer service?

Embark on a rewarding journey of professional development as a Contact Center Customer Care Associate. As the friendly and knowledgeable first point of contact for customers, you will be instrumental in ensuring a positive and seamless experience, handling every interaction with professionalism and care.

What You Will Do:

• Manage 22–25 inbound calls daily, providing expert support related to mortgage escrow and tax inquiries.
• Actively listen to customers to identify needs, research solutions using various systems (up to 10 portals), and deliver accurate guidance and education.
• Document all customer interactions thoroughly and efficiently, utilizing internal tools for seamless next-level resolution.
• Master multiple contact center management systems, with exposure to platforms such as Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9, or ZOOM International.
• Consistently achieve or exceed production and quality metrics as outlined by client contractual requirements.
• Maintain a professional demeanor at all times and adhere strictly to scheduling and attendance policies.

Basic Qualifications:

• High school diploma, GED, or equivalent.
• Minimum 1 year of experience in a customer service or support role.
• Minimum 1 year of technical proficiency with MS Office Suite (including heavy use of MS Teams), Google Suite, and a client management system.
• Proven ability to excel in a structured, high-volume environment while maintaining attention to detail.
• Demonstrated success in meeting or exceeding KPI targets and deliverables.

Preferred Qualifications:

• Prior experience in a contact center environment or with CRM/agent desktop software platforms.
• Strong analytical, communication, and problem-solving skills.
• Demonstrated ability to quickly learn and navigate multiple systems.

To Apply: Please submit your resume for immediate review!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website