Contact Center Representative I Job Listing at Kelly Services in Farmington, CT (Job ID 10085204)

Description

Kelly Services is hiring a Contact Center Customer Service Representative I in Farmington, CT!

If you're comfortable handling high-volume customer interactions and enjoy supporting customers through clear, professional communication, this role places you at the center of service and spare parts operations. You'll manage calls, emails, and tickets while processing cases, quotes, and orders with accuracy. The position begins fully on-site for training and transitions to a hybrid schedule once training is complete.
 
What You'll Do

• Respond to a high volume of inbound and outbound customer calls, emails, and service tickets
• Maintain a high level of professionalism and build positive rapport with internal and external customers
• Identify customer needs and deliver accurate, timely solutions
• Create and manage customer cases using information provided by customers
• Enter quotes and orders promptly and accurately
• Review customer purchase orders for accuracy and request updates when needed
• Provide order status updates, tracking details, and general account support
• Utilize SAP and other systems to process and document customer requests
• Follow established communication procedures, guidelines, and service standards
• Navigate multiple systems and screens while maintaining accuracy

What You'll Bring

• Previous customer service experience required (call center experience strongly preferred)
• Strong data entry accuracy and attention to detail
• Patient, diplomatic communication style with strong problem-solving skills
• Ability to learn new systems and processes quickly
• Proficiency with Microsoft Office; SAP or CRM experience required
• Flexibility to work varied hours, including nights, weekends, and some holidays
• High School Diploma or GED required; college coursework or degree preferred

Schedule & Pay

• Monday–Friday | 10:00 AM–6:30 PM | Full-Time
• $19.00–$20.00/hr | Weekly Pay
• Long-Term Temp with potential for hire based on performance
• Hybrid schedule after training: 3 days in office, 2 days remote

Benefits

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team

If you've supported customers in a call center or ticket-based environment, handled order entry, and balanced high-volume service work with accuracy and professionalism, this is a strong next step. Apply today and help deliver reliable, high-quality customer service in a collaborative, hybrid environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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