Company: Kelly Services
Location: Bridgewater, NJ
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board
Description
Job Title: Customer Service Associate ~ Call Center
Location: Bridgewater, NJ
Type of Position: Short term with possible extension
Schedule: Hybrid / In office Tuesday, Wednesday & Thursday
Hours: 8:00am - 5:00pm Monday through Friday
Pay: $25.00 per hour
Start Date: Immediate
This role is responsible for supporting sales and distribution activities by providing superior customer service. The position will serve as the primary point of contact for internal and external inquiries pertaining to dental care products and orders. The Customer Service Associate will manage all product orders, customer information requests along with order issues, and supporting field sales and regional and Corp managers. The Customer Service Associate is focused on enhancing customer experience for all customers through consistent follow-up, communication, high attention to detail, and professional demeanor. Must be well-versed in products and policies and interact routinely with the distribution center to support accurate, timely shipment of customer orders.
RESPONSIBILITIES:
Customer Order Management
- Primary point of contact for internal and external customers (dental offices and reps)
- Respond to and resolve standard customer inquiries and requests received via telephone or email, in a timely and efficient manner, including but not limited to:
- Billing and Invoice requests (any pricing discrepancies)
- Product and shipment information and/or complaints
- Government, corporate orders
- Marketing materials
- Responsible for escalating inquiries and issues, logging all customer communication in CRM tool
Compliance
- Understand and follow all company policies
- Assure all transactions are in compliance with terms, policies, and approval levels
- Exercises sound judgment and discretion in routine decision to ensure accuracy and satisfaction
- Works with departments to resolve disputes or issues
- Accurately documents all account interactions and adjustments for internal and external audits
- Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
- Understanding of customer service operations
- Excellent verbal and written communication skills
- Proficiency with Microsoft office: Outlook, Word, Excel
- Data entry and analysis skills
- Must demonstrate ability to identify, analyze and solve problems
- Must demonstrate ability to manage multiple projects and work volume within time constraints
- Must be self-motivated and approach tasks with a positive, proactive attitude
- Ability to work independently while values and desires to contribute to dedicated teamwork
- Ability to maintain accuracy, consistency and quality in fast-paced environment
- Must have eagerness and capacity to learn
- Dependable and consistent attendance
REQUIRED EDUCATION / EXPERIENCE:
- High school diploma
- 4 years' customer service experience
PREFERRED EDUCATION / EXPERIENCE:
- Associate's or bachelor's degree in Business, Finance or Accounting preferred
- 5 years' customer service experience in a strong technical environment
- Knowledge of JDE, SF a plus - or other order management system
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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