Customer Service Administrator – Email Support Job Listing at Kelly Services in Farmington, CT (Job ID US3633780_BH10049689)

Description

Customer Service Administrator – Email Support Location: Farmington, CT
Schedule: Monday–Friday | 8:00 AM–4:30 PM | Full-Time
Pay: $19.00-$20.00/hour
Employment Type: Long-Term Temp

We're hiring an organized and detail-driven Customer Service Coordinator to support the Spare Parts, Service, and Applications. This role is primarily off the phones and focuses on managing the Customer Service inbox, processing customer requests, assigning orders, and coordinating email communication. You'll also handle software downloads and shipments—tasks that must be executed quickly and accurately.
What You'll Do

• Manage the Customer Service shared inbox and respond to client inquiries via email
• Assign incoming orders and route requests to the correct internal teams
• Download, prepare, and ship software packages to customers as needed
• Maintain strong written communication with customers and internal departments
• Process quotes, orders, and updates with a high degree of accuracy
• Use SAP and internal systems to enter data and manage customer requests
• Follow all communication standards, procedures, and policies
• Maintain professionalism while delivering high-quality customer service

What You Bring

• Previous customer service experience required (email-based preferred)
• Strong written communication and accurate data-entry skills
• Ability to multitask and work in a fast-paced environment
• Patient, diplomatic approach to customer interaction
• Knowledge of Microsoft Office and SAP/CRM systems
• Ability to work on-site daily—this role requires handling time-sensitive software requests
• High school diploma required; college coursework or degree preferred

Benefits

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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