Customer Service Manager Job Listing at Kelly Services in Attleboro, MA (Job ID US3603510_BH9974336)

Description

Customer Service Manager
Pay: $75,000–$85,000 annually
Schedule: Monday–Friday, 7:00 AM – 4:30 PM
Employment Type: Full-time, permanent
Benefits: Comprehensive package including health, dental, vision, and retirement

**Experience working in a metal finishing facility/department is a HUGE plus!**

About the Role

We are seeking a motivated and experienced Customer Service Manager to lead a dedicated team of three representatives. This role plays a key part in delivering exceptional service to customers while overseeing the quoting process for incoming jobs. The ideal candidate will bring strong leadership skills, hands-on customer service expertise, and experience in job estimating within a manufacturing environment.

Key Responsibilities

• Lead, mentor, and manage a team of three customer service representatives

• Ensure professional, timely, and accurate customer interactions

• Prepare and review job quotes in collaboration with sales and production teams

• Resolve customer inquiries, concerns, and order-related issues to maintain satisfaction

• Enter and verify customer orders and quotes within the ERP system

• Track and report on team performance, quoting accuracy, and customer service metrics

• Collaborate cross-functionally to align customer expectations with production capabilities

• Drive continuous improvement initiatives within the customer service function

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred

• 3+ years of customer service experience, including 1–2 years in a supervisory or managerial capacity

• Experience in quoting, estimating, or order management within a manufacturing environment strongly preferred

• Excellent leadership, communication, and organizational skills

• Proficiency in Microsoft Office (Word, Excel, Outlook); ERP system experience preferred

• Knowledge of plating, aerospace, or metal finishing industries is a plus

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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