Customer service Representative Job Listing at Kelly Services in Columbus, IN (Job ID 9377427)

Description

Kelly Services is seeking a Customer Service Representative for a premier company located in Columbus, IN.

Duration: Contract-to-hire
Pay Rate: $17/hr
Schedule: Mon - Fri 8:00am - 5:00pm during training (10 - 12 weeks)
After training: Mon - Thru 9:00am - 6:00pm and 8:00am - 5:00pm on Fridays
Location: Columbus, IN – onsite during training, transition to a hybrid schedule (WFH Monday and Friday) after training

Responsibilities:

• Professionally and courteously assist consumers that contact the Consumer Care Department through a variety of channels, including voice, chat, text/SMS, email, IoT, and more. Handle tasks such as application or connectivity questions, troubleshooting, product information, and order status. Assist consumers with product technical questions, product assembly, and installation issues across a wide range of brands and products. Place orders for replacement product or parts under warranty, outside of warranty and through sales.
• Achieve individual performance goals, including quality, first contact resolution, attendance, schedule adherence, and voice of the consumer. Also seek to achieve efficiency in contact handling.
• Follow up on activities as appropriate, including outbound contacts.
• Embrace and support initiatives intended to improve the consumer experience and the relationship to the company, including consultative sales and special offers.
• Engage with Team Leads, Supervisors, or other departments as appropriate to fully respond to consumer needs.
• Other special assignments as requested, such as attend training sessions/CPST certification class, backup recall lines, attend product meetings, provide input to enhance consumer self-service.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent required.
• Associates degree or higher preferred
• Previous call center experience in a non-scripted environment.
• Excellent keyboarding skills and comfortable with a variety of computer applications. Working knowledge of Microsoft Office is also required.
• Actively listen and communicate with the consumer while entering consumer data into the Customer Relationship Management (CRM) system.
• Must be flexible with the ability to work independently and meet goals and deadlines.
• Strong technical, troubleshooting, diagnostic, and problem-solving skills are required
• Must be able to work in a fast-paced, highly demanding environment, with the patience and empathy to calm or diffuse angry or frustrated consumers.
• The position requires strong organizational skills and the ability to multi-task and respond to consumer demands with a professional and courteous attitude and resolve issues to the benefit of both company and the consumer.
• Must be able to work in a team environment. Accurate, thorough and detail oriented. Must be willing to seek information and make decisions

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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