Customer Service Representative Job Listing at Kelly Services in Fullerton, CA (Job ID US3595515_BH9943414)

Description

Are you a detail-oriented individual with strong Microsoft Excel skills and an administrative background? Join our dynamic aerospace team as an Entry-Level Customer Service Representative!
Position Summary:
We are seeking a motivated and reliable Customer Support Representative I to ensure our customers receive timely and accurate information about their orders and inquiries. This position is critical to maintaining our standards of excellence in service and accuracy within the fast-paced aerospace industry.
Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and in person.
• Process and track customer orders, confirming accuracy in part numbers, quantities, and delivery schedules.
• Maintain and update customer records in company databases and Excel spreadsheets.
• Generate and analyze Excel reports for order tracking, inventory control, and performance metrics.
• Collaborate with production, quality, and shipping departments to ensure successful, timely product delivery.
• Provide order status updates and resolve basic customer concerns with professionalism and urgency.
• Assist in preparing quotes, invoices, and customer documentation.
• Support the Customer Service team with special projects as assigned.

Qualifications:

• High School Diploma or GED required; Associate or Bachelor's degree preferred.
• 1–2+ years of customer service experience.
• Proficiency in Microsoft Excel (formulas, data sorting, pivot tables).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Team-oriented, positive, professional attitude.

Preferred Skills:

• Experience in manufacturing or aerospace industry a plus.
• Familiarity with ERP or order management systems.

Physical Requirements:

• Ability to sit, type, and use a computer for extended periods.
• Occasional lifting up to 35 lbs may be required.

What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work.
 

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website