Customer Service Representative Job Listing at Kelly Services in Beaumont, TX (Job ID US3635844_BH10052696)

Description

Clerk I – Customer Service Representative
Job Summary
The Customer Service Representative (Clerk I) is responsible for providing comprehensive customer service and support related to the services of the Customer. This role includes assisting customers with scheduling, processing financial transactions, handling communications, and performing clerical tasks to support training operations.
Essential Duties and Responsibilities

• Assist customers in scheduling trainees for all courses.
• Process cash, credit card, and check transactions in accordance with established procedures.
• Answer incoming phone calls, assist customers or route calls to the appropriate personnel or department.
• Respond promptly to customer emails.
• Balance receipts daily, close each business day, and prepare accurate deposits.
• Utilize software to schedule, check in, and check out students in compliance with the customer's policies.
• Maintain knowledge of business rules for specific training courses to ensure accurate student processing.
• Provide support for trainees, instructors and staff in various departments, including classroom and on-site classes.
• Execute a variety of clerical duties, such as generating reports, copying, and filing.
• Maintain cleanliness and organization of equipment and workstations.
• Provide assistance during afterhours, weekends, holidays, and outside of regular business hours as needed.

Qualifications and Education Requirements

• High school diploma, or three years of related experience and/or training, or equivalent combination of education and experience.
• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient in writing routine reports and correspondence.
• Effective verbal communication skills, including presenting before groups of customers or employees.
• Strong analytical and problem-solving abilities.
• Demonstrated integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office or related software.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Capable of performing mathematical computations and solving mathematical problems involving percentages, commissions, discounts, and basic algebra and geometry.

Physical Demands

• Sedentary role primarily involves sitting with occasional walking and standing required.
• Must be able to lift and carry up to 10 pounds occasionally.
• Specific vision requirements include close, color, distance, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The employee will work in a dynamic office environment, interacting regularly with staff, customers, and other departments.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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