Customer Service Representative Job Listing at Kelly Services in Tennessee Virtual, TN (Job ID 10053906)

Description

Customer Service Representative
Location: Remote — Must reside in Tennessee
Pay: $20 per hour
Schedule: 8:00 AM – 6:00 PM
About the Role
We are seeking a reliable and customer-focused Customer Service Representative to join our remote team. This position supports customers with inquiries related to sales, promotions, installations, and general communications. The ideal candidate provides exceptional service, resolves customer concerns professionally, and ensures an excellent customer experience at every interaction.

Key Responsibilities

• Provide high-quality customer service through phone, email, or chat.
• Support customers with questions regarding sales, promotions, and installation processes.
• Maintain positive customer relationships by resolving claims and complaints fairly and effectively.
• Educate customers through proactive communication and organization-wide initiatives.
• Review customer surveys and help develop improvement plans based on feedback.
• Follow clearly defined procedures, guidelines, and workflows to complete daily tasks.
• Maintain accurate documentation of customer interactions and resolutions.
• Adhere to consumer laws and company policies when handling customer concerns.

Qualifications

• Must reside in the state of Tennessee.
• Minimum 2+ years of customer service experience, preferably in a structured or call center environment.
• Strong communication and problem-solving skills.
• Ability to follow established procedures and multitask effectively.
• Basic understanding of customer service processes, workflows, and systems.
• Ability to work the required schedule: 8AM–6PM.
• Reliable internet connection and remote work environment.

What We Offer

• $20 per hour
• Remote work (Tennessee residents only)
• Supportive team environment
• Training and onboarding provided

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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