Customer Service Representative Job Listing at Kelly Services in Telford, PA (Job ID 10065847)

Description

Kelly Services is in need of dedicated and enthusiastic Customer Service Representatives for a full-time, onsite opportunity in Telford, PA.

Job Summary:
The Customer Service Representative (CSR) will process incoming customer orders, quotes, and requests for product information. This role involves establishing and communicating product price and availability, as well as maintaining customer satisfaction through excellent service and administrative support.

Pay Range:
$20.00 - $23.00 per hour (Dependent of Exp) 

Major Responsibilities:

• Receive and process customer orders and requests for quotes
• Handle all telephone and email inquiries related to orders, shipments, pricing, and availability
• Analyze potential opportunities for cross-sell and up-sell
• Assist with identification and management of equipment assets
• Handle customer complaints and inquiries professionally and efficiently, placing customers in contact with the proper department when required
• Collaborate with the sales organization and other company departments to meet team objectives
• Maintain up-to-date product line knowledge
• Act as lead point of contact for Return Goods Authorization (RGA's), Credit Memos, and cost of quality order processing
• Liaison between scheduling, shipping, purchasing, sales, and engineering to facilitate order fulfillment issues and updates
• Perform data entry and keep accurate customer records
• Provide customer support through phone, email, and chat
• Maintain professional phone etiquette and manage multiple calls effectively

Qualifications:

• High school diploma required
• Minimum of 3 years' experience in customer service or inside sales roles preferred
• Previous experience in a call center or manufacturing environment preferred
• Strong computer knowledge required, including MS Office and CRM system management
• Proficient in MS Excel reporting and documentation
• Excellent verbal and written communication skills
• Proven record of accuracy and attention to detail
• Bilingual or multilingual capabilities are a plus
• Strong active listening and service orientation
• Ability to thrive in a fast-paced environment and work collaboratively
• Must be able to work fully onsite; remote work is not available

If interested, please apply to this postinf directly!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website