Customer Service Representative II Job Listing at Kelly Services in Tewksbury, MA (Job ID 10103179)

Description

Ready, set, go!

Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative II supporting an innovative water technology manufacturer known for advancing solutions in water transport, treatment, and efficiency.
? Why you should apply to be a Customer Service Representative II:
? Location: 558 Clark Road, Tewksbury, MA 01876
? Pay Rate: $22.37/hour
? Shift: Monday to Friday, 8:00 AM – 5:00 PM
? Employment Type: 6-month contract (convert to Full-Time dependent on performance)
? Work Setup: Onsite, office environment
?? What's a typical day as a Customer Service Representative II? You will:

• Serve as the first point of contact for customer inquiries and support.
• Provide part and pump price quotes, and process orders and change requests.
• Assist with warranty claim processing, credit memos, and no-charge transactions.
• Maintain quote and production order logs, and utilize the ERP-LX (Order Entry) system.
• Prepare customer communication folders and process order entry and status updates.
• Support the sales team with customer-related tasks and activities.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Ensure compliance with export requirements.
• Assist in resolving AR collections and dispute resolution issues.
• Complete other tasks as assigned by the Customer Service Manager.

? This job might be an outstanding fit if you have:

• High School Diploma required.
• 1-3 years of customer service experience.
• Strong financial/accounting and problem solving skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office applications.
• Professional phone etiquette and organizational skills.

Preferred qualifications:

• Associate's degree or some college experience.
• Experience with SAP, CRM, Microsoft Dynamics, or similar ticketing/service management systems.

Physical Requirements:

• Ability to work at a desk/computer for extended periods.
• Comfortable communicating with customers by phone and email.

? Why you'll love working with us:

• Weekly pay and direct deposit.
• Inside access to stable, industry-leading companies.
• Strong potential for long-term and full-time placement.

What happens next:
Once you apply, a Kelly recruiter will review your qualifications and reach out if your background aligns with this opportunity. Even if this role isn't the right fit, joining Kelly's talent network keeps you connected to future roles that match your skills.
Helping you discover what's next in your career is what we're all about—so let's get to work. Apply to be a Customer Service Representative II today!

#CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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