Are you an experienced Customer Service Representative looking for a permanent position with a fantastic company with great company benefits? We are seeking an experienced Customer Service Representative for our client in Lynn, MA!! This is a full time, 1st shift, permanent position for the right candidate. The CSR will provide exemplary customer service to both our clients' internal teams and customers. Must have great written and verbal communication skills, have a great attitude and work well individually and within a team environment. Must have 3 years experience in a Customer Service environment.
Work directly with customers and sales team to share accurate information
Effectively resolve customer inquiries
Assist in educating customers and executing Kettle Cuisines terms and conditions
Process orders promptly and efficiently
Respond to any major service disruptions and provide direction and support
Collaborate with all levels/departments representing the voice of the customer
ROLES AND RESPONSIBILITIES
Data Entry- process up to 100 + orders daily
EDI processing and customer set up
Corroborate correct and updated pricing with accounting and sales team
Send order updates and confirmations
Assist carriers with receiving issues
Short lead Support and processing
Work with QA, carrier and sales to ensure proper TTR handling
Process purchase order recovery
Communicate to customer any order changes, including shorts and date changes
Assist in Salesforce Training
Conduct outbound courtesy calls
Demonstrate commitment to accuracy
Works independently to prioritize and process orders
Perform follow up to ensure customer satisfaction via phone and email
Create a positive atmosphere of professionalism and support.
Comfortable working on multiple tasks calmly and efficiently in a busy work environment
QUALIFICATIONS AND EXPERIENCE - REQUIRED
Minimum of 3 years of experience in customer service and/or food industry
Demonstrated excellence in driving consistently strong profitable sales growth
Salesforce or CRM experience
Experienced working with Ross or other ERP systems
Excellent prioritization and planning skills
Exemplary written and verbal communication and presentation skills
Strong Microsoft Office skills, including Excel and Word
Financial and business acumen
This is a direct hire position for the right candidate!
**RESUME REQUIRED **
Please apply now for immediate consideration to email@example.com or call/text to 802-417-6887
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]] About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.
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