Customer Service Specialist Job Listing at Kelly Services in Kent, OH (Job ID 9322556)

Description

Kelly Services is partnering with a Customer in Kent, OH and we have an opening for a Spare Parts Specialist!
**This is not a remote position**

Wage: $17.00 - 26.00/hr based on experience

Schedule: 1st Shift 7am - 4pm Monday - Friday

Location: Kent, Ohio

Job Description: 
The Spare Parts Salesperson provides the highest quality of parts support to our customers for their Gala Underwater Pelletizing Systems.   Third-party equipment parts support may also be required if supplied with the Gala system. 

Responsibilities:

• Proactively works on obtaining orders from customers and processing them through the system.
• Interacts with the service department to process service & warranty / no charge type orders.
• Field and document customer complaints
• Reads engineering drawings to help customers identify parts that are needed.
• Creates recommended spare parts quotes for new and existing systems
• Works closely with engineering, technical service, operations, and major equipment sales to develop customer-focused solutions.
• Answers customer's phone calls and emails in a way that positively represents the company.
• Works with customers (domestic and export) on quotes and orders and does so in an expedited manner.
• Researches equipment upgrade/change-out requests
• Issues return authorizations and follows through when the parts are returned determining credit that may be due or repairs that may be needed.
• Determines selling prices for commercial parts
• Meets with customers during Gala training courses.    
• Expedite orders
• Use customer portals to retrieve and acknowledge orders
   

Qualifications:

• HS Diploma or GED
• Experience with Customer Service/Inside Sales (1+ years required)
• Proficient in Microsoft Word, Excel, Outlook
• Mechanical aptitude 
• Experience with ERP systems (preferred)
• Excellent verbal and written communication skills
• Highly organized and efficient in approaching tasks

Interested? Apply now or email your resume to Brooke at brow424@kellyservices.com for immediate consideration! 

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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