Description
Kelly® is hiring a Customer Support Representative to work at a premier company in Duluth, GA.
$20 to $22 per hour based on experience
8 am to 5 pm, Monday to Friday
Short-term project, approximately 6 months
What's a typical day as a Customer Support Representative? You'll be:
• Answering and managing phone calls.
• Managing the new customer onboarding process.
• Receiving, reviewing, and processing all orders in the ERP System.
• Processing expedited parcel shipments prior to the daily cutoff.
• Determining "ship from/ship to" location and the best way to ship the product.
• Calculating freight costs or obtaining freight quotes and including them in orders at the time of processing.
• Coordinating paperwork and sending it to 3rd party warehouses and freight companies.
• Verifying accurate pricing on customer Purchase Orders and requesting revisions.
• Investigating short payments from Accounting and requesting credit/debit for damages or inventory discrepancies.
• Processing drop ships prior to the daily cutoff and entering tracking information daily.
• Investigating and processing credits and short payments.
• Processing claims for carriers and warehouse as needed.
• Supporting Sales team and handling customer requests on products and sales.
• Offering substitutions for products that are not available.
• Working closely with Production and Logistics to ensure order fulfillment from the time the Purchase Order is placed until the product arrives.
• Working closely with Accounting to ensure accurate invoicing.
• Investigating open orders and ensuring orders are invoiced by month-end.
• Ensuring the accuracy of data entered in the ERP System.
Why you should apply to be a Customer Support Representative:
• Competitive salary based on experience.
• Opportunity to work with a premier company in Duluth, GA.
• Dynamic and collaborative work environment.
• Temp to hire position.
This job might be an outstanding fit if you:
• Have three to five years of related experience or an equivalent combination of education, experience, and training.
• Have strong math skills for simple math computations.
• Possess excellent verbal and written communication skills.
• Pay attention to detail.
• Can function and maintain focus in a high-demand environment.
• Have the ability to prioritize and multi-task according to workflow and demands.
• Are self-directed and self-motivated.
• Apply critical thinking skills to analyze, evaluate, consider solutions, and take action.
• Have intermediate computer skills in Microsoft Office, Excel, Word, and Outlook.
What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Support Representative today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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