Customer Support Agent Inbound/Outbound Calls Job Listing at Kelly Services in Bridgewater, NJ (Job ID 10055830)

Description

Are you a recent college graduate or early-career professional with a passion for helping others? Join our dynamic team in Bridgewater, NJ, and launch your career as a Customer Support Agent!

This is a fantastic opportunity for new grads that want to make a real impact in a supportive and collaborative environment. You'll play a key role in ensuring our customers receive exceptional care and support, with the potential for a permanent position based on your performance.

Job Specifications

6-month contract; potential transition to permanent role 
Bridgewater, NJ; Hybrid / In office Tuesday, Wednesday & Thursday
$23.00 per hour
Monday - Friday 8:00am-5:00pm 

Roles and Responsibilities

• Respond to customer inquiries and complaints via phone, mail, email, and chat with professionalism and empathy
• Document and classify product complaints accurately in line with North American regulatory guidelines
• Compose written communications to acknowledge complaints and provide resolution updates
• Enter consumer information and call details into the complaint management system with attention to accuracy
• Classify product complaints according to Standard Operating Procedures (SOP)
• Escalate critical complaints to Quality and Pharmacovigilance teams for further investigation
• Serve as the first point of contact for escalated consumer issues
• Work closely with cross-functional teams to ensure quality and responsiveness

Qualifications & Skills

• Strong college background; recent graduates encouraged to apply (high school diploma required)
• Excellent verbal and written communication skills, including letter composition
• Proficient in managing multiple computer systems; experience with Genesys, Salesforce, and Microsoft Office is a plus
• Strong organizational and multitasking abilities
• Capable of working independently and collaboratively in a small team
• Demonstrates urgency and accountability in resolving consumer concerns

What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Support Agent today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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