Customer Support Representative Job Listing at Kelly Services in Portland, CT (Job ID US3588051_BH9911367)

Description

Customer Support Representative

Pay Rate: $20–$22 per hour
Type: Temp-to-perm position
Location: Portland, CT 06480
Schedule: Full-time, in-office | Monday–Friday, 8:00 AM – 4:30 PM

SUMMARY

The Customer Support Representative talks with customers by phone or in person for delivery of oil, discontinuance of deliveries or change in service. Schedules tune-ups and incoming service requests. Prepares change of address records, and issues work orders to the oil and service departments. Preform account maintenance, billing and negotiate pricing for yearly renewals and retain accounts that may be looking to terminate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide high-quality customer service by responding to inquiries courteously and professionally.

• Resolve conflicts and negotiate mutually agreeable solutions.

• Escalate complex issues to the appropriate department when necessary.

• Document all relevant customer interactions accurately.

• Promote customer communication, satisfaction, and retention.

• Explain service contracts, billing terms, and account information clearly.

• Perform general administrative and clerical duties.

• Maintain accurate and up-to-date client records.

• Participate in special projects as assigned.

• Perform other duties as assigned by the Customer Care Manager.

QUALIFICATIONS

• Prior customer service and/or call center experience required.

• Excellent verbal, written, and phone communication skills.

• Strong computer proficiency (data entry, CRM systems, email, etc.).

• Ability to work independently with minimal supervision.

• Strong attention to detail and effective problem-solving skills.

• Ability to remain calm and tactful under pressure or in difficult situations.

• Capable of multi-tasking in a fast-paced environment.

• Effective negotiation skills.

• Flexibility to work varied hours based on business needs.

• High school diploma or equivalent required.

• 2–4 years of college or equivalent business experience preferred.

• Positive, team-oriented “can-do” attitude with a strong desire to help others.

• Analytical thinker with the ability to evaluate alternatives and make sound decisions.

• Rule-following mindset with a strong sense of integrity and professionalism.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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