Customer Support Representative Job Listing at Kelly Services in Johnston, IA (Job ID US3633462_BH10048889)

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Support Representative to work at a premier customer in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate/Shift:

• $19.50 per hour with retention bonuses and pay increases available after 6, 12, and 24 months (eligibility requires full assignment completion).
• Must be available 7am-7pm, but will only work 8 hour shifts. 8 hour shifts can fall anywhere between 7am-7pm.

Why you should apply to be Customer Support Representative:
• Join a premier company known for innovation and excellence in the agriculture industry.
• Enjoy a structured work environment with a focus on training and professional development.
• Benefit from a competitive pay rate with opportunities for bonuses and pay increases.
• Work in a fast-paced, dynamic contact center that values customer satisfaction and retention.

What's a typical day as Customer Support Representative? You'll be:
• Delivering technical support and solutions for 80+ ISG products while documenting interactions in the case management system.
• Maintaining online support tools and solutions to enhance customer experience.
• Taking inbound/outbound calls, chats, and emails with a customer-first mindset, ensuring all inquiries are addressed effectively.

This job might be an outstanding fit if you:
• Have a college degree (Associates, Bachelors, etc)
• Have strong interpersonal skills, negotiation abilities, and conflict resolution experience.
• Possess experience in customer service or technical support, with a high comfort level in consumer software and computer troubleshooting.
• Are able to support off-shift hours and holidays, along with having data management experience.

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today and register for our talent community:
https://johndeere.toptalents.com/
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website