Description
Must be open to work M-F:
9-6
8-5
or
7-4
Office location is Toledo WHQ
Quebec dialect Required - ****MUST SPEAK FLUENT FRENCH LANGUAGE, QUEBEC****
Will work on Canadian accounts team.
Department is Building Material Sales. Position is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime. Must be able to quickly and accurately identify customer needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments. Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.Utilize customer service and PC skills to professionally and proficiently manage customer contacts online in SAP database in order to meet call center performance goals for Customer Satisfaction, Service Level and Call Quality in call center environment.
Position reports to: Canadian Team Leader
Position description:This position is responsible for handling customer inquiries received via phone, fax and email while ensuring a high level of customer service. The role also involves extensive telephone and computer work to process orders and resolve customer inquiries.
Position specifics:
This position offers flexible, part-time schedules; from 20-40 hours per week (average is 30 hours). Opportunities exist to work over-time based on business need. The hours of operation are 7am-8pm, Monday through Friday. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules.
Abilities and Personal Characteristics:
• Professionally and proficiently able to handle customer inquiries in a polite and courteous manner
• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments.
• Strong team building, customer service, planning and organizing skills
• High attention to detail with the ability to handle multiple priorities
• Ability to excel in a fast paced and ever-changing work environment
• Ensures personal accountability
• Quickly learns and adapts to change
What we offer:
• World Headquarters location providing a professional environment.
• Free parking
• Extensive training to prepare you for future success
• On-going training and professional development
• Career opportunities based on performance and Regular feedback
• Clear expectations
• Competitive wages.
• Team environment.
• Flexible hours with minimal to no weekends and holidays.
Job Requirements:
Fluent in french, quebec dialect
Experience:
• Demonstrated ability to work independently
• Prior experience working in a team environment
• Professional appearance and demeanor appropriate for corporate environment
• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
• 2-5 years prior work experience with a minimum of 1 year in a customer service environment preferred
• Strong oral and written communication skills
• High School diploma required, Associates or Bachelors Degree preferred
• SAP knowledge or comparable systems experience preferred
• Previous experience with Microsoft Suite applications. Basic Excel knowledge required.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly®
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Apply on company website
Find Connections via Linkedin
