Company: Kelly Services
Location: Plano, TX
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board
Description
Order Management & Customer Support Specialist Location: Plano, TX
Industry: Customer Service / Order Fulfillment Be the Heart of Exceptional Customer Support in Plano! Are you passionate about delivering outstanding service and ensuring every order ends with a happy customer? Join our team in Plano, TX as an Order Management & Customer Support Specialist, where you'll play a key role in supporting both internal and external customers from order creation to final delivery. What You'll Do
- Champion Customer Service: Guide customers through order identification and after-sales support, including order creation, payment processing, invoice issuance, and dispute resolution—making sure every customer experience is top-notch.
- Coordinate Deliveries: Work closely with internal teams and customers to arrange inventory movement, monitor repair order status, and guarantee shipments are accurate and on time.
- Maintain Accuracy: Manage orders in SAP and customer cases in Salesforce (including creation, cancellation, and month-end closing), keeping workflows smooth and error-free.
- Drive Results: Quickly process credit card payments, issue invoices, and resolve invoice issues to maintain high customer satisfaction.
- Collaborate & Communicate: Interface with colleagues and customers to keep everyone informed and ensure seamless operations.
- Education & Experience:
- Associate's degree from an accredited university/college plus at least 2 years' experience in order fulfillment, management, or customer service, and 2 years' experience using SAP or a similarly complex ERP system.
- OR
- High school diploma/GED with 4 years' experience in order fulfillment, management, or customer service, and 4 years using SAP or a similarly complex ERP.
- Impactful Role: Help customers and teams achieve their goals every day.
- Supportive Team: Join a collaborative work environment with growth opportunities.
- Professional Development: Build your skills with cutting-edge systems and cross-functional collaboration.
- Competitive Compensation: Enjoy a robust pay and benefits package.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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