Customer Technical Support (Customer Service)
Duration: December 2020 - April 2021
Location: Lathrop, CA (on-site, no remote)
Kelly Technology is currently recruiting for Seasonal Customer Technical Support Representatives for a family owned company that makes a tax software and are located in Lathrop, CA. Every year during tax season, they bring on board 50 additional Customer Support Representatives for about 4 to 5 months to provide end-user support with their tax software. The interviews will occur in November, with training and start dates in early December.
Primary contact for customers to provide technical support and services for our Tax SW product.
Essential Responsibilities and Duties:
Receive inbound telephone calls, chat messages, and emails on product questions.
Provide excellent customer service, basic technical troubleshooting, and problem resolution.
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
Use professional judgment to resolve a problem.
Escalate customer concerns as necessary to management, as required.
Develop technical solutions to be posted to both internal and external knowledge base.
Software testing of new and enhanced software applications.
Perform other duties as assigned
Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment.
High School Graduate or AA in computer science or business administration or equivalent experience.
1-3 years Customer Support/Customer Service in a call center environment.
0-1 years windows 2000 - 2010, XP, Internet Explorer/Browser, Modems, Network Functions and Configurations and Software Applications
By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]] About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.
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