Desktop Support Specialist Job Listing at Kelly Services in Logan, UT (Job ID US3615003_BH9999958)

Description

Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com
Title: IT Specialist - Technical Support
Location: Logan, UT 84321
Duration: 12 months
W2 Contract (No C2C)
Pay rate: $28 - $32 per hour
100% onsite 

100% onsite at 965 W 1800 S, Logan, UT 84321. There will be occasional travel between this and our other office location in Logan, approximately 8 miles apart. But this role's desk is at the 965 W address
The regular shift for this position is 7:00 am to 3:30 or 4:00 pm, depending on whether the individual wishes to take a 30-minute or 60-minute lunch. There will be an occasional need to work outside these hours (arrival as early as 6:00 am, plus some weekend work), but the schedule will be adjusted as needed to keep within 40 hours
Top 3 "must-have" qualifications:
• Experience managing Windows computers in a large environment
• General knowledge and exposure to network technologies and concepts (DHCP, VLANs, Firewalls, etc)
• Experience with ticket-driven workflows, including proper and thorough ticket documentation
Top 3 "must-have" qualities:

• A proactive, problem-solving attitude
• An attitude of continuous improvement
• A customer-service oriented approach

The Desktop Support role is responsible for providing courteous technical support to employees.
Key responsibilities include, but not limited to: Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.
Provide quality customer service for employees including occasional help for leadership team. On-site support at Logan office.
Build, configure, and maintain laptop and desktop PCs as well as support printers, desk/soft phones, and mobile devices. Setup company new hires including equipment, accounts, and provide IT orientation. Refresh employee PCs when they reach end of lifecycle.

• Microsoft Win11 OS support including BitLocker drive encryption.
• Support for MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.
• Access Management using Active Directory and other account administration tools.
• Audio/Video support for video conferencing, TVs and projectors.
• Participate in IT projects.
• Additional IT-related work as required.

Education and/or Work Experience Requirements:

• Minimum 1 year supporting Microsoft environment: Active Directory, Win11, MS Apps inc. Outlook, etc.
• Customer service orientation with good communication skills. Windows 11 knowledge.
• Installing, configuring, and troubleshooting MS Apps (including Outlook).

Preferred Experience: Active Directory object management including domain joined PCs and Shared Folder permissions. Preferred Certifications: MS 365 Certified: Modern Desktop Administrator Associate; Dell.
Additional Requirements:

• Standing or sitting for long periods of time may be necessary.
• IT employees occasionally must lift up to 50 pounds.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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