Description
At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. How about this one?
We're seeking an Desktop Technician to work with one of our top global biopharmaceutical clients in the Barceloneta PR area. With us, it's all about finding the job that's just right.
Purpose
Monitor dispatch queues and resolve tickets that have known resolutions. Troubleshoot and remediate issue arising from user base
Responsibilities
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Constantly monitor individual queue to resolve routine desktop issues and requests. Escalate issues to supervisor as appropriate. Obtain and maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update ServiceNow and other data repositories as appropriate in a timely manner. Achieve target ticket volumes and ticket resolution levels. Responsible for executing computer replacements based on equipment end of life.
Education
- Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field.
Technical Proficiency:
a) Operating Systems - Proficiency with various versions of Windows (e.g., Windows 10, 11).
b) Hardware - Experience in assembling, disassembling, and diagnosing issues with PC components (e.g., CPUs, RAM, hard drives, GPUs). Knowledge of hardware peripherals like printers, scanners, and monitors. Setting up and troubleshooting peripherals, including drivers and connectivity issues.
c) Software - Proficiency in installing and configuring common desktop applications (e.g., Microsoft Office, Adobe, Google Chrome).
Experience with antivirus software and system utilities. Ability to diagnose and resolve software conflicts and performance issues.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
