Field Service Dispatcher – Customer Support Job Listing at Kelly Services in Farmington, CT (Job ID 10040708)

Description

Kelly Services is hiring a Client Account Coordinator – Service Scheduling in Farmington!

If you're a strong communicator who thrives in fast-paced scheduling and customer coordination, this role keeps you at the center of mission-critical service operations. You'll schedule field service engineers, provide status updates to customers, and help ensure every service mission is properly executed.

What You'll Do

• Schedule field service engineers based on mission priority, technician skills, and location
• Communicate daily service updates and status changes to customers
• Report delays or machine issues to Service Management promptly
• Coordinate with fellow schedulers to ensure coverage and workload balance
• Work closely with technical teams to ensure proper mission setup and resources
• Confirm technicians have required tools, equipment, and documentation
• Support the Regional Service Manager with documentation, reporting, and workflow accuracy

What You'll Bring

• Experience managing heavy call volume is required
• Scheduling or dispatching experience highly preferred
• 3+ years in customer service or technical support role
• Excellent communication, follow-up, and multitasking skills
• Highly organized and comfortable working in a fast-paced environment

Schedule & Pay

• Monday–Friday | 8:00 AM–4:30 PM | Full-Time
• $22.00–$27.00/hr DOE | Weekly Pay
• Temp-to-Hire opportunity with long-term potential

Benefits

• Weekly pay through direct deposit
• Medical, dental & vision insurance options
• Paid holidays + referral bonuses
• Stable, full-time schedules
• Long-term and temp-to-hire pathways
• Supportive onboarding and ongoing guidance from your Kelly recruiting team

If you've worked in scheduling, dispatching, or high-volume service coordination, or supported field technicians in fast-moving service environments — apply today and help keep mission-critical equipment running smoothly.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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