Fixed Ops Instructional Designer Job Listing at Kelly Services in Torrance, CA (Job ID US3575676_BH9872911)

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Fixed-Ops Instructional Designer to work at a premier auto manufacturer in Torrance, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Shift: Monday-Friday 8:30am-5pm
Pay: up to $40.67/hr
This position is ONSITE in Torrance, CA, MUST be able to commute to Torrance, CA

Why you should apply to be a Fixed-Ops Instructional Designer:

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment

Roles and Responsibilities:

•  Create, update, and maintain storyboards and instructional content for online self-study training modules tailored to automotive service advisors, ensuring alignment with customer service best practices, dealership processes, and brand standards.
•  Conduct market research and analyze service advisor performance data and learner feedback to identify training needs, content gaps, and opportunities for improvement.
• Collaborate cross-functionally with subject matter experts (SMEs), trainers, and dealership personnel to ensure training content is accurate, relevant, and engaging.
• Manage and contribute to special projects related to service advisor development, customer experience, and dealership operations.

Daily Tasks:

•  Use Microsoft Office (especially PowerPoint) and other digital tools to create, edit, and maintain instructional materials and eLearning content in an office environment.
• Work closely with SMEs to translate dealership processes and customer service strategies into effective training content.

Required Skills:

• 2 to 5 years of experience in automotive service operations, preferably as a service advisor, service manager, or trainer.
• Strong understanding of dealership workflows, customer service principles, and service advisor responsibilities.
• Proficient in Microsoft Office Suite (especially PowerPoint), Adobe Creative Suite, and general AI tools for content development.
• Ability to interpret complex service processes and customer interactions and translate them into clear, engaging instructional content.

Desired Skills (Preferred, Not Required):

• ASE C1 certification or equivalent experience in service consulting.
• Associate or Bachelor's degree in Instructional Design, Education, Automotive Mgt., or a related field.
• Experience working in a Honda or Acura dealership service department.
• Familiarity with Learning Management Systems (LMS) and eLearning authoring tools (e.g., Articulate, Captivate).

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!
#CB #1
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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