Front Desk Manager Job Listing at Kelly Services in Ontario, CA (Job ID US3567816_BH9848359)

Description

Kelly Services is partnering with a premier hotel currently undergoing an exciting transformation! Under new ownership and in the midst of a bold rebranding and renovation, we're looking for a passionate, results-driven Direct Hire Front Desk Manager to lead the way during this dynamic phase of growth.
 
Position: Front Desk Manager - Direct Hire
Location:  Ontario, CA 91764
Salary: $68,600-75,000
Schedule: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands.

As the hotel evolves into a new identity, you'll be at the heart of shaping its culture, guest experience, and front desk operations. This is your chance to make a lasting impact, lead a talented team, and help redefine excellence in hospitality.
 
What You'll Do:

• Lead and manage the front desk team, including scheduling, training, and performance reviews.
• Oversee daily operations including check-ins, check-outs, reservations, and guest interactions.
• Recruit, coach, and inspire a high-performing front office staff.
• Drive operational excellence through budgeting, forecasting, policy implementation, and systems management.
• Resolve guest issues swiftly and effectively to ensure exceptional service.
• Monitor KPIs to identify opportunities for operational and service enhancements.
• Maintain accurate records related to guest activity and financial transactions.
• Collaborate with other departments to ensure seamless, five-star guest experiences.

What We're Looking For:

• 5+ years of hotel front desk management experience (required).
• Proven leadership, organizational, and guest service skills.
• Proficiency in hotel property management systems (PMS).
• Experience in forecasting and budgeting is preferred.
• Flexible availability, including weekends and holidays, to meet 24/7 hotel needs.
• Strong interpersonal and communication skills to thrive in a fast-paced environment.

 
Why You Should Apply:

• Be a key player in an exciting hotel rebrand and renovation.
• Shape the future of guest service in a property reinventing its identity.
• Work in a collaborative, high-energy environment where your contributions truly matter.

Ready to lead with purpose and passion?
Apply now to join Kelly Services and take the next big step in your hospitality career! Follow up with Jess Frias jesf499@kellyservices.com for more information.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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