Description
Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a HR Service Delivery Lead to work in the world's largest processors of agricultural products in Decatur ILLINOIS. Sound good? Take a closer look below. We're here to help you find something great that works for you—so you won't miss a moment of what really matters in your life.
Pay Rate: starts at $70 per hour
Why you should apply to be a HR Service Delivery Lead:
Competitive pay rate.
Opportunity to work with a reputable agricultural company.
Convenient shift timing (8AM-4PM CST) from Monday to Friday.
The duration of the implementation project is likely to be approx. 21 months, with the exact timeline defined during project planning phase.
This role will support all our client's locations across US and Canada. For this reason the work location of applicants will not impact their suitability for this role. Occasional business travel may be required.
A Typical Day as an HR Service Delivery Lead:
• Act as the focal point and coordinator of all activities identified within the E2E Service Delivery (HR) project plan. Act as day-to-day contact for cross-tower activities including participation in project meetings, reporting on tower status and providing updates to the project plan.
• Coordinate and facilitate (as required) creation of process documentation ensuring integration and appropriate hand-offs with supplier SOPs; all necessary stakeholder review and approval of supplier and SOPs; consistent standard & format; definition of processes to maintain. Support cross-project process mapping activities as required.
• Oversee knowledge content creation; identify optimal use of different repositories for ease of reference by end users (internal SharePoint; vendor portal tools, etc); create knowledge content relating to service delivery management processes (case creation, escalations, etc).
• Work with supplier contact center service delivery lead to confirm case management tool set-up, liaising with process towers to ensure appropriate use of case management tool is built into all applicable processes. Identify access requirements to case management tool (service delivery roles).
Confirm supplier reporting on case/service level metrics meet requirements
• Coordinate planning for service rehearsal testing including definition of E2E test scenarios, identification of testers and execution of test scenarios.
• Partner with OCM Learning lead regarding learning content requirements for HR service delivery roles.
• Support role mapping and training needs analysis for HR service delivery teams
This job might be an outstanding fit if you have:
• 8+years working in Human Resources or HR Shared Services, with a focus on service delivery.
• Experienced with process documentation creation, inclusive of SOPs and training/education content.
• Data and detail-oriented with ability to think strategically and drive continuous improvement.
• Experience with contact centers (either internal or 3rd party) preferred
What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a HR Service Delivery Lead today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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