Remote Call Center Agent (OPEN ONLY FOR AZ ) Job Listing at Kelly Services in Phoenix, AZ (Job ID 10119870)

Description

Finding a job that fits your lifestyle shouldn't be difficult. That's where Kelly® Services comes in! We're seeking a Remote Tax Support Specialist to join our team at one of the largest public sector contact centers. Take a closer look below and discover how this opportunity could be a perfect fit for you.
Why you should apply to be a Remote Tax Support Specialist:

• 100% remote after first day orientation onsite (must be within 1 hour of Phoenix or Tucson)
• Competitive pay: $19.00/hr
• Weekday schedule: Monday–Friday, 7:45am to 5:15pm (exact shift provided during interview)
• Extensive paid training during your first 3 weeks (8:30am to 5:00pm)
• Opportunity for assignment extension and potential for permanent hire

Key Responsibilities:

• Professionally handle inbound calls regarding individual and business tax compliance, delinquency, and general information
• Resolve Tier 1 issues and assist with taxpayer account reviews
• Verify, gather, and update client information accurately in multiple systems
• Educate customers on current tax policies and online resources
• Submit requests and set up payment arrangements as needed
• Participate in team engagement activities and meet performance expectations

Skills and Qualifications:

• Minimum 1 year recent, consecutive experience in a high-volume call center (finance, banking, insurance, telecommunications preferred—not switchboard/dispatch)
• Previous two positions should each be at least one consecutive year in a fast-paced call center, with this experience being recent
• National call center experience in finance/banking, insurance, or telecommunications REQUIRED (not technical support roles)
• Strong multitasking and organizational abilities
• Proficient with Microsoft Word, Excel, and Google Workspace
• Basic math competency (addition, subtraction, multiplication, division)
• Excellent written and verbal communication skills
• High school diploma or equivalent required; Associate's degree or higher preferred
• Ability to retain knowledge and demonstrate creative problem solving
• Spanish-speaking candidates encouraged to apply

Requirements:

• Must reside within 1 hour of Phoenix or Tucson
• Able to attend first day, in-person orientation and transport equipment (not via public transportation)
• Reliable, hardwired internet connection
• Available for flexible scheduling and critical attendance during 3-week training period
• Pass all required background checks, fingerprinting, and Arizona tax filing records check
• Short stint work history or switchboard/dispatch backgrounds are not considered

Additional Details:

• Estimated assignment length: 6 months, with possible extension
• Pathway to permanent employment for top performers
• Interviews conducted remotely

Take the next step toward a rewarding career. Apply now and discover how you can be a valued part of the Kelly® team!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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