Sales Support Representative Job Listing at Kelly Services in Little Rock, AR (Job ID US3595755_BH9944383)

Description

Join our dynamic team as a Customer Support Specialist, where you will play a vital role in providing outstanding phone support to sales and healthcare professionals. In this engaging position, based in a collaborative environment, you will respond to inquiries with accuracy and courtesy, fostering positive business relationships. If you are passionate about customer service and eager to contribute to a thriving Sales Department, this opportunity is perfect for you!

- Job Type: Full-Time
- Location: Remote
- Pay Rate: $20.00 / hour
- Shift: 8:30 AM Start Time

Roles and Responsibilities:
- Provide phone support for inquiries from sales and healthcare professionals.
- Engage and respond promptly and courteously to encourage positive business relationships.
- Support the Sales Department by answering questions received via telephone, email, and fax, while researching responses as needed.
- Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.
- Determine service charges and collaborate with Corporate Accounts Receivable for payment collections and billing arrangements.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer pricing in the ERP system, entering contracts as required.
- Implement procedures to ensure accurate inventory records in the ERP system through proper billing and replenishment processes.
- Manage inventory shelf life and expiry records effectively.

Qualifications & Skills:
- Proven experience in customer service or support roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with ERP systems is a plus.
- Ability to work collaboratively in a team-oriented environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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