Description
Join our dynamic team as a Surgery Product Usage Coordinator, where you will play a pivotal role in ensuring accurate billing and efficient product usage processes. Based in a virtual setting with occasional visits to our Englewood office, you will be the front line for data accuracy and relationship building with hospital billing specialists. If you're detail-oriented and passionate about supporting sales and customer service in the medical field, this is the perfect opportunity for you!
Job Specifications:
- Job Type: Full-time
- Location: Virtual (with occasional visits to Englewood, NJ)
- Pay Rate: $20.00
- Shift: 8:30 AM - 5:00 PM (30-minute lunch)
Roles and Responsibilities:
- Ensure accuracy in all Purchase Order (PO) entries, including Bill Only, Ship and Bills, and EDI platforms.
- Build strong relationships with hospital billing specialists to facilitate the billing process.
- Follow up with hospitals to collect purchase orders and clarify any discrepancies.
- Validate and check the accuracy of incoming surgery product usage cases.
- Support Sales Representatives with product usage and pricing discrepancies.
- Utilize appropriate platforms to replenish surgery product usage cases.
- Verify lot code reservations and support resolution actions.
- Maintain communication with sales and operations partners regarding order locations.
- Provide comprehensive support to Sales Representatives, including data entry assistance.
- Address customer inquiries and develop creative solutions to issues.
- Keep detailed records of customer interactions, complaints, and actions taken.
- Proactively update customers on order status to improve the billing process.
Qualifications & Skills:
- Strong attention to detail and accuracy in data entry.
- Excellent communication and relationship-building skills.
- Ability to work independently in a virtual environment.
- Proficient in using data entry systems and Microsoft Office Suite.
- Prior experience in customer service or sales support is a plus.
- Knowledge of medical billing processes is advantageous.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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