Description
- Location: 100% in Melbourne, FL. This office will relocate to Orlando, FL, in early 2026. Candidates must be willing to work in both locations.
- Work schedule: Mon to Fri / 8 am to 5 pm
- Contract: W2 contract under staffing supplier, 1-year duration (possible extension or convertion to perm hire, according to performance)
- Pay rate: USD 40$ per hour
JOB SUMMARY: The primary purpose of this position is to provide first and second-level technical support to growing end-users across office and remote locations, ensuring all IT tools and systems run smoothly and optimally.
Key Responsibilities
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End-User Support: Act as the main point of contact for users, providing a high level of customer service while troubleshooting and resolving basic to advanced hardware/software issues via phone, email, chat, and remote assistance.
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Operational Management: Maintain the end-user working environment, including workstations (desktops/laptops), printers, video conference equipment, cellphones, and VOIP phones.
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Ticketing & Documentation: Proficiently use a ticketing system (ServiceNow) to log all interactions, document detailed information, monitor queues, and escalate tickets to appropriate teams.
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Proactive Maintenance: Analyze root cause problems, execute corrective actions, maintain security standards, and support asset management.
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Collaboration: Work with a team of technicians, share knowledge, and coordinate with other IT teams and external vendors to resolve complex issues. Travel to other site locations may be required.
Minimum Requirements
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Education/Experience: Bachelor's Degree in IT with 3-5+ years of relevant experience, or an equivalent combination of education and experience.
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Technical Skills:
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PC hardware troubleshooting and repair skills required.
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Formal Windows training/certifications and proficiency in maintaining standard IT environments.
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Basic understanding of IT enterprise infrastructure (networks, systems, telephony, storage) and networking protocols (DNS, TCP/IP, VPN, etc.).
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Communication: Fluency in professional written and spoken English.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly®.
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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