Site Service Manager Job Listing at Kelly Services in Hillsboro, OR (Job ID 9401281)

Description

Position: Site Service Manager
Type: Direct Hire
Location: Hillsboro, OR
Salary Range: $115K-$140K (Based on Experience)


SUMMARY
This role is responsible for creating a safe environment for employees and customer personnel. They will assist with sales teams by ensuring that safety, quality and training continue to advance within the service team to ensure ongoing and additional service opportunities. The Site Service Manager manages Team Leaders, Technicians and Service Engineers and will be the primary communication link between the customer facility and client. This role will participate in customer teams and meetings as needed. This role will support coordination and scheduling of classroom and on-the-job training for their team. This will include cross training programs to maintain and improve the skills of the service team and customer's factory personnel assigned to Seller's Equipment. The Site Service Manager will also be trained in the technical operation of equipment to handle escalation for onsite issues and to improve communication with factory support when required.

RESPONSIBILITIES

• Create an environment at customer site that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind.
• Assist with growing revenue for service and sales teams by ensuring that safety, quality and training all continue to advance the service team and to ensure client is First in Mind- First in Choice for all client service support opportunities.
• Site Service Manager will be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE) and other personnel utilized in the performance of this Agreement.
• The Site Service Manager will be a primary communication link from customer's factory to client, and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested.
• Site Service Manager will plan and support coordination and scheduling of both classroom and on-the-job training.
• This will include cross training programs to maintain and improve the skills of the OST/OSE's and customer's factory personnel assigned to Seller's Equipment.
• Site Service Manager will also be trained in technical operation of equipment in order to be next level escalation for onsite issues and to improve interface with factory support when required.  
• Recruitment of direct and indirect employees, responsibilities include but is not limited to creating requisitions for job postings, Managing relationships and reaching out to recruitment agencies for indirect hires (temporary employees), Communicating with Leads and Trainers who does the interviews, Processing external hire paperwork (Status Change Form, Processing internal job movement paperwork (P6)

REQUIREMENTS

• Experience with high vacuum and or exhaust or abatement systems are desirable, as is experience within relevant aspects of the semiconductor manufacturing industry
• 4+ years of experience in a service or maintenance role involving direct contact with customers and clients
• Must have Service and Leadership experience
• Experience with high vacuum, exhaust or abatement systems, and semiconductor manufacturing industries is a plus!
• P&L experience
• Strong people management experience
• Strong written and oral communication and presentation skills.
• Ability to conceive and implement operational plans and achieve the goals set out by them

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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