Tax Collector II Job Listing at Kelly Services in Phoenix, AZ (Job ID US3621339_BH10021291)

Description

Shift Schedule: Monday to Friday / 7:00AM to 5:00PM/ REMOTE after 1 day of training 

Term: 7 months with a possibility of term extension 

Payrate: USD 20/hr 

Job Summary:  

The Tax Collections Representative is responsible for contacting taxpayers to resolve delinquent tax accounts through phone outreach and scheduled field visits. This role ensures compliance by educating taxpayers, negotiating payment arrangements, and maintaining accurate records in multiple system 

Job Description: 

• Review and update taxpayer account information in internal systems. 

• Contact taxpayers via phone to collect on delinquent accounts and negotiate payment plans. 

• Conduct scheduled field visits to businesses or residences as needed. 

• Educate taxpayers on compliance requirements, financial documentation, and available online resources. 

• Record all interactions, payments, and updates accurately in multiple databases. 

• Participate in team meetings, training, and performance reviews. 

• Support asset recovery activities under supervision, including assisting in property or inventory seizures. 

 

Must Haves 

• High school diploma or GED. 

• At least 2 years of consecutive experience in a fast-paced call center (finance, insurance, or telecom industry). 

• Strong written and verbal communication skills. 

• Ability to multitask, organize information, and manage time effectively. 

• Basic proficiency in Microsoft Word, Excel, and Google Workspace. 

• Reliable internet connection (wired preferred) and ability to work remotely. 

• Reside in the Greater Phoenix Metro area and able to attend in-person orientation. 

Nice to haves:  

• Spanish-speaking ability. 

• Associate degree or higher in business, communication, or a related field. 

• Experience with process improvement or workflow optimization. 

• Previous experience in tax, financial services, or government operations. 

• Familiarity with financial documentation or compliance procedures. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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