Company: Kelly Services
Location: Green Bay, WI
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board
Description
Call Center Representative
Are you passionate about helping others and eager to join a dynamic team? Our company is seeking energetic Call Center Representatives to deliver outstanding customer service and support from our vibrant office location. If you thrive in a fast-paced environment and enjoy solving problems, this is the perfect opportunity to launch or advance your customer service career!
Job Specifications:
- Job Type: Part-Time
- Location: Green Bay, WI
- Pay Rate: $22/Hour
- Shift: Saturday – Sunday, 11am to 7pm
- Respond promptly and professionally to inbound customer inquiries via phone, email, or chat
- Resolve customer issues efficiently and accurately, providing helpful solutions and escalating when necessary
- Record customer interactions and maintain detailed account information
- Promote company products and services when appropriate, identifying opportunities for up-selling
- Achieve key performance indicators, including customer satisfaction and resolution rates
- Collaborate with team members and supervisors to improve service quality
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and adapt in a fast-paced environment
- Basic computer proficiency and typing skills
- Prior experience in customer service or call centers is a plus
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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