Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Analyst - Dispute Resolution Management, Launch Graduate Program 2026 We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.
Overview
The Mastercard Franchise Resolutions team's mission is to promote balance and integrity in the payments ecosystem by arbitrating customer disputes and compromise events across various platforms. They achieve this through innovative processes, data analytics, and cyber intelligence. Mastercard's Dispute Resolution Management business unit handles chargeback-related responsibilities such as settling disputes, reviewing and deciding on arbitration and compliance cases, educating customers on chargeback processing, serving in a consultative capacity to internal and external audiences, and managing and evolving Mastercard chargeback and arbitration rules. With a focus on providing excellent customer service and staying ahead of industry trends, the team helps ensure a seamless payment experience for all Mastercard users.
Role
• The core responsibility of this role is to directly assist and report to DRM management in the AP region, being able to act as their deputy and, in due time, carry out some of DRM management core tasks and projects under their supervision.
• Review and rule on chargeback arbitration cases specific to cardholder disputes, fraud, point of interaction errors, authorization, and questionable merchant activity.
• Assist with customer inquiries, support and resolving issues related to chargeback arbitration cases.
• Ensure initiatives align with business goals, and processes are maintained to meet service and quality standards.
All About You
• Have a clear mission that focuses on the attention of the customer's needs above your own.
• Experience and knowledge in chargebacks, dispute management, fraud, transaction processing and/or compliance-related investigations are preferred.
• Knowledge of the local market, including Singapore.
• Experience and ability to work independently produce results as well as in a team setting.
• Knowledge and/or expertise of the payment card industry and banking operations practices preferred.
• Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)
• Bachelor's degree in Business, Finance, Economics or Law, or other majors such as Engineering, Statistics or Information Technology
• Candidates with equivalent work experience are equally preferred.
• Ability to work in a high-paced environment.
• Possess both written and verbal excellent communication skills.
• Capable of performing research across multiple subject lines and attention to detail
• Currently enrolled in a bachelor's or accelerated master's program graduating between Dec 2025 – June 2026.
• Able to start work on 6 July 2026 (Start dates are fixed)
• You do not require any work visa sponsorships to work in Singapore
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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