Associate Managing Consultant, Performance Analytics - Fraud & Payments Lead Analyst Job Listing at Mastercard in St. Leonards, NSW (Job ID R-254631)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Performance Analytics - Fraud & Payments Lead Analyst Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

Roles and Responsibilities
Client Impact
• Manage deliverable development and workstreams on projects across a range of industries and problem statements
• Contribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
• Manage working relationship with client managers, and act as trusted and reliable partner
• Create predictive models using segmentation and regression techniques to drive profits
• Review analytics end-products to ensure accuracy, quality and timeliness.
• Proactively seek new knowledge and structures project work to facilitate the capture of Intellectual Capital with minimal oversight
• Provide data-driven insights and strategy recommendations on fraud detection rules, case management, and mitigation approaches to balance fraud losses and customer experience
• Support clients in understanding Mastercard's payment ecosystem and best practices, including authorization, chargebacks, liability shifts, and network-level fraud products
• Oversee end-to-end fraud lifecycle management (prevention, detection, investigation, recovery) and connect recommendations to client KPIs (approval rates, fraud loss, false positives, recovery ratios)
• Advise clients on authentication and authorization optimization strategies to balance security and customer experience
•

Team Collaboration & Culture
• Develop sound business recommendations and deliver effective client presentations
• Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findings
• Collaborate with cross-functional Mastercard Teams to translate complex fraud and payments challenges into actionable solutions and advisory recommendations
• Lead team and external meetings, and lead or co-lead project management
• Contribute to the firm's intellectual capital and solution development
• Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
• Develop effective working relationships with local and global teams including business partners
• Mentor junior fraud analysts and consultants, providing structured coaching and career development support

Qualifications
Basic qualifications
• Proven experience (5-8+ years) in Fraud strategy/analytics, risk management or payment systems, ideally within Banking, Finance, Fintech, or retail.
• Understanding of Fraud prevention and detection strategies, rules management and processes across cards and payments
• Data and analytics experience such as working in coding software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures, with the ability to turn data into meaningful insights and recommendations.
• Undergraduate degree within STEM, data and analytics or similar ; or experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
• Experience managing clients or internal stakeholders
• Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
• Knowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticals
• Advanced Word, Excel, and PowerPoint skills
• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English
• Eligibility to work in Australia for long term

Preferred qualifications
• Additional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (e.g., Tableau, Power BI)
• Experience managing tasks or workstreams in a collaborative team environment
• Experience coaching junior delivery consultants
• Relevant industry expertise – familiarity with emerging fraud threats, including scams, account takeover, first party fraud, or mule networks; and exposure to chargebacks and disputes
• Understanding of industry best practices in relation to digital wallet, payment authentication, e-commerce
• MBA or master's degree with relevant specialization (not required)
• Experience in leading fraud strategy roadmaps and develop business cases (ROI analysis, benefits tracking) for fraud and chargeback initiatives
• Awareness of risks in emerging payment methods such as BNPL, real-time payments, and crypto/virtual assets

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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