Creative Solutioning and Performance Manager/Associate, Advisors Creative Desk Job Listing at Mastercard in St Leonards, NSW (Job ID R-263456-St Leonards, Australia, 2065)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Creative Solutioning and Performance Manager/Associate, Advisors Creative Desk Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally.

The Advisors Creative Desk (“ACD”) sits within Services and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.

The Solutioning and Performance vertical within ACD is focused on working closely with Consumer Acquisition & Engagement (CA&E) product and commercialization leads, Sales and Marketing Services leads to define the client opportunities for new Marketing Services engagements, securing business growth. The Solutioning and Performance vertical supports in driving more value and through Creative-powered Marketing Services solutions for clients and identifying new incremental revenue generating opportunities to grow the overall profitability of the business, driving 3rd party cost avoidance.

Are you driven by being a part of a newly set up business and driving its success?

Have you managed and influenced client and internal stakeholders?

Are you comfortable with interpreting data in identifying opportunities for growth?

Role

The Creative Solutioning and Performance role within ACD focuses on ensuring Mastercard's in-house creative services are scoped and positioned effectively for client needs, avoiding third-party cost exposure, and creating smooth entry points into new areas for our services. The role is also responsible for composing sophisticated solutions for key clients to include creative solutions as part of a broader Mastercard Services bundle.

Drive internal awareness, advocacy, and adoption of ACD across Marketing Services, CA&E, and related stakeholder groups through targeted engagement and market-level initiatives.

Support external client pitches and early-stage strategic opportunities, ensuring creative is positioned as an integrated and value-adding capability.

Partner with Marketing Services, Sales and Creative Strategists to shape and position creative-powered solutions within broader Mastercard Services engagements.

Lead and oversee project scoping, pipeline visibility, and governance to ensure clear deliverables, efficient resourcing, and cost control.

Monitor and report on ACD performance, including regional and global business reviews, translating data into actionable insights and strategic narratives.

Drive operational and Opex efficiency initiatives, including low-cost delivery strategies, tooling adoption (e.g., GenAI), and scalable workflow improvements.

Support ACD APAC Leadership on strategic initiatives such as internal enablement, awareness campaigns, and process improvements that elevate ACD's integration within Mastercard.


All About You

Customer-Centric Approach: Skilled at understanding customer needs and translating them into actionable creative scopes, ensuring alignment between ACD's services and customer expectations.

Marketing Expertise: Knowledgeable in integrated marketing campaigns that drive brand awareness and customer engagement, with a focus on digital marketing campaigns.

Stakeholder Engagement: Experienced in working collaboratively with cross-functional teams, building trust and alignment.

Analytical & Insight-Driven: Adept at identifying opportunities and evaluating where creative support can add value; able to distill complex information into clear recommendations for inclusion in client scopes.

Reporting & Storytelling: Strong ability to analyze and synthesize quantitative results and qualitative case studies into clear, compelling updates for senior stakeholders, highlighting impact and opportunities.

Process-Oriented & Improvement Focused: Skilled in synthesizing project learnings, monitoring performance, and recommending improvements that strengthen efficiency, visibility, and long-term positioning.

Collaborative Builder & Innovator: Future-focused, with a growth mindset and cross-cultural adaptability; enthusiastic about co-creating with teams across APAC and elevating ACD's role in Mastercard's broader ecosystem.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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