Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Global Product Management Who is Mastercard?What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.
Overview
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Client verticals include Financial Institutions, Retail & Commerce and Digital Partners and many others.
Job Title
Director, Global Product Management, Targeting Analytics
Job Description Summary
Overview
Targeting Analytics drives AI based solutions and products at a globally scalable level across the different customer lifecycle stages, credit risk management, operational and strategic analytics.
Customer engagement and loyalty area serves as a key differentiator to optimize and grow revenue for our retail and commerce clients. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks, and executable roadmaps are crucial drivers for commercialization and business impact.
This role is for a director who will work across cross functional teams as Data & Engineering, Regional Product, Business Development, Client Delivery & Governance to deliver truly differentiated marketing products. The role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices. This role will report into Vice President of Global Product Management.
The successful candidate's primary responsibilities will be to:
• Lead all key activities to drive roadmap execution of products, linking it to a quantifiable product scorecard, monitoring and optimization of performance
• Own the end-to-end Product Management cycle for design, development of features, go-to-market plans including revenue generation
• Lead the development and implementation of framework design (utilizing Studio process), modelling constructs, governance requisites, customer experience and client support
• Develop and maintain the product roadmap, KPIs, financial impact as revenue and margin on overall product P&L
• Assess, define, prioritize product enhancements and coordinate with Engineering and business sponsors on work status
• Actively engage in new innovation initiatives, data resources, and capability assessment with a futuristic lens
• Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
• Adapt product enhancements continuously to customer needs, market trends, and competitive opportunities
• Provide oversight and product engagement for launch, in-market testing and global roll-out
All About You
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
• Demonstrate drive for result and a desire to succeed, follow through commitments and push self and others to deliver exceptional results
• Be a successful team player with strong experience in Product management/development utilizing data and building self-service user experiences
• Collaborate with internal cross-functional teams to drive alignment on product roadmap, built, testing and commercialization
• Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers
• Own and drive product roadmap and continuously monitor KPIs
Skills & experience
• Product development and management experience required;
• Experience in building data products for marketing lifecycle management and loyalty use cases for retail and commerce brands
• Experience and aptitude for product go-to-market, cross-functional team matrix environment; final impact assessment
• Excellent communication, collaboration, and leadership skills.
• Good knowledge of network engineering and infrastructure; cloud native design and API management framework
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Apply on company website
Find Connections via Linkedin
