Director, Learning & Development Consultant, Asia Pacific Job Listing at Mastercard in Kuala Lumpur, Federal Territory of Kuala Lum (Job ID R-267058)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Learning & Development Consultant, Asia Pacific At Mastercard, our Learning & Development (L&D) organization plays a vital role in empowering our people to grow, lead, and thrive. From onboarding to skill development and leadership development, we support every stage of the employee journey with impactful learning experiences.

We are seeking a Director, Asia Pacific Learning Consultant to lead and drive our L&D strategy across the Asia Pacific region – Mastercard's largest and most diverse employee base globally. Based in Malaysia, this role serves as the key bridge between our global L&D team and regional business needs. You will shape and deliver a cohesive learning strategy that is locally relevant, scalable, and aligned with Mastercard's global vision.

The ideal candidate is a trusted learning and performance consultant with:
• A proven ability to build strong partnerships across cultures and functions
• Strategic thinking to contextualize global solutions for local impact
• A creative and collaborative mindset to drive adoption and engagement
• The presence and credibility to represent L&D in senior forums

If you're passionate about enabling talent and driving meaningful learning experiences across Asia Pacific, we would love to hear from you.

Responsibilities:
• Strategic partnership and planning:
• Collaborate with People & Capability Business Partners (PBPs), Talent Consultants, Business Stakeholders, and other P&C Stakeholders (e.g. Employee Relations, Talent Acquisition) to understand business priorities and skill needs across Asia Pacific
• Align regional learning needs with globally identified priorities to develop and execute a cohesive AP Learning & Development strategy and plan
• Stay attuned to local market dynamics, cultural nuances, and workforce trends to inform and influence global L&D strategies
• Regional engagement and activation:
• Partner with Communications, Workplace Experience, and PBPs to design and implement effective go-to-market strategies for learning initiatives
• Drive awareness, engagement, and adoption of learning programs through tailored communication and activation plans
• Serve as the primary point of contact for learning inquiries, consultations, and escalations within the region
• Consulting and advisory
• Act as a trusted advisor to business and HR stakeholders on performance and capability development interventions
• Recommend scalable learning solutions that leverage existing global assets while ensuring local relevance and impact
• Facilitate needs assessments and learning diagnostics to identify gaps and opportunities
• Portfolio and program management
• Maintain deep knowledge of the global L&D portfolio, including offerings by job family, leadership level, and functional area
• Ensure regional alignment and integration of global programs, adapting them as needed for cultural and market fit
• Monitor and report on program engagement, effectiveness and business impact through regular updates and dashboards
• Stakeholder management and influence
• Build strong relationships across the region to foster collaboration and shared ownership of learning outcomes
• Represent the L&D function in regional forums, leadership meetings, and cross-functional initiatives
• Continuous improvement and innovation
• Stay current on learning trends, technologies, and best practices to continuously enhance the regional learning experience
• Identify opportunities to pilot innovative approaches or tools in the region that could scale globally


Qualifications:
• Leadership experience in Learning & Development, Talent Management, Organizational Effectiveness, or HR, with a strong regional or global scope
• Proven experience in consulting with senior stakeholders and translating business needs into learning strategies
• Demonstrated success in designing and implementing regional learning strategies that align with global frameworks
• Experience working in multinational organizations and navigating matrixed environments
• Strong understanding of adult learning principles, instructional design, and performance consulting
• Familiarity with learning technologies, platforms, and digital learning trends
• Experience managing change and transformation initiatives through learning
• Fluency in English; additional Asian language(s) is a plus
• As this role serves a geographically and culturally diverse employee base, experience in working with global teams and understanding cultural sensitivities is critical. Candidates will be expected to work flexibly and travel as required to offices in all regions in order to be fully effective in this position.

Skills:
• Learning Strategy Development: Ability to connect learning initiatives to business outcomes and long-term talent strategies
• Performance Consulting: Diagnosing performance gaps and recommending targeted learning (and non-learning) interventions
• Stakeholder Management: Strong relationship-building and influencing skills across diverse cultures and functions
• Communication & Storytelling: Skilled in crafting compelling narratives to drive engagement and adoption
• Analytical Acumen: Ability to interpret data and metrics to assess impact and inform decisions
• Project Management: Capable of managing multiple initiatives, timelines, and stakeholders simultaneously
• Cultural Intelligence: Sensitivity to regional and market-specific nuances in learning preferences and workplace culture
• Innovation & Agility: Comfortable experimenting with new approaches and adapting quickly to change
• Collaboration: Works effectively across global teams and functions to co-create and scale solutions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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