Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management - Business Market Insights Overview: The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services uses our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard. Within the Services organization, this role supports the Business & Markets Insights (B&MI) organization in Europe with also specific focus South East Europe (SEE) division (covering Romania, Croatia, Bulgaria, Serbia and Israel). One of the primary focuses of B&MI is to leverage data and analytics capabilities to create products and solutions that create value for our customers. The B&MI regional team is accountable for ensuring Europe portfolio growth through thoughtful product road mapping, influencing product development, and partnering with our Account, Sales and Client Services teams to bring value added solutions to market. This role will be reporting into the regional B&MI team in Europe with dual focus on Europe wide initiatives and specific dedication to SEE divisional responsibilities.Role: Drive go-to-market and sales efforts for analytics solutions in SEE division and execute B&MI regional priorities. Responsibilities include:
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Go-to-Market: Drive go-to-market strategy and co-lead sales execution for Mastercard's analytics solutions in SEE division. Collaborate with account teams, sales, product, and client services teams to drive adoption and deliver value.
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Customer-Centric Proposition Development: Understand customer needs across issuers, acquirers, merchants, governments, and non-traditional segments. Develop and execute strategies that position analytics solutions for these segments. Ensure bundling with other services offerings where relevant. Monitor and analyze customer feedback to continuously refine offerings and improve engagement strategies.
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Data-Driven Insight & Product Influence: Conduct data analysis and market research to identify trends, cross-sell/upsell opportunities, and inform product roadmap decisions.
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Cross-Functional Collaboration: Establish cross functional collaboration across B&MI, Advanced Analytics global product, SEE Services team, SEE country managers/account teams, and the broader organization to execute on key strategies.
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Analytics Enablement: Drive deep dive into Mastercard's rich data assets to uncover actionable insights and develop innovative, data-driven solutions tailored to customer needs.
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Support regional B&MI priorities: Support key Europe-wide strategic initiatives, including leadership reporting, business planning, and Quarterly Business Review (QBR) preparations.
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Performance Analytics Collaboration: Ensure strong alignment with client services' performance analytics function to support seamless and impactful solution delivery.
All About You
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Passion for data and analytics, and a strong belief in using insights to drive commercial and strategic impact
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Demonstrated analytical rigor and ability to translate complex data into clear, actionable insights
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Strong applied data science, analytical and problem-solving skills
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Commercially savvy with a strong understanding of business and market dynamics
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Strategic thinker with the ability to balance high-level vision with executional detail
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Self-motivated, highly organized, collaborative, and results-oriented
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Proven experience managing multiple projects and stakeholders in a fast-paced environment
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Strong interpersonal and relationship-building skills across a wide range of stakeholders
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Ability to take ownership and operate with a high degree of autonomy
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Prior experience in data analytics or consulting (preferably in a global or regional role)
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Proficiency in SQL, Excel, and PowerPoint (experience with additional programming or visualization tools is a plus)
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Minimum 8 years of relevant professional experience
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Background in financial services, retail, or related sectors preferred but not mandatory
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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