Director, Product Management (Network Resilience) Job Listing at Mastercard in London, England (Job ID R-264132)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management (Network Resilience) Overview:

Cross-Border Payments Product Manager with over 5 years of experience in cross border payments, distribution network design, expansions and solutioning of ACH payments, wire transfers, global payment gateways/platforms, and real-time payments (RTP). Strong expertise in correspondent banking as well as cross border payment standards, including digital payouts, wallet and e-money flows.

In this role, the Product Manager defines services and solutions aligned with market needs and corporate objectives, ensuring that the pay-out partner network delivers high-quality, compliant and resilient payment services. The role also provides product expertise to drive sales and revenue growth while supporting the expansion of the receive footprint and establishing well-executed migration strategies to route payment flows through superior and highly efficient receive network partners and technologies.

This position partners with cross-functional teams to draft business requirements, guide product development, and complete readiness activities required to commercialize new features and functionalities within Mastercard Cross-Border Services.

Role
• Serve as Subject Matter Expert (SME) for cross-border payments, including wallet, IACH as well as wire transfers and correspondent banking standards, providing training and guidance to internal stakeholders and regional partners.

• Define and manage product roadmaps using tools such as Aha, prioritizing initiatives, tracking progress, and ensuring alignment with business objectives and regulatory requirements.

• Partner with Product Owners, engineering, and compliance teams to gather, elaborate, and document business requirements, ensuring solutions meet product needs, messaging standards, and local regulatory frameworks.

• Lead ideation and design sessions with customers, sales, and technical teams to address market opportunities and reduce pain points, translating concepts into detailed requirements, user stories, and acceptance criteria.

• Define and prioritize product features and enhancements based on client feedback, commercial considerations, and competitive insights, balancing speed, cost, and quality.

• Collaborate across sales, marketing, engineering, operations, and regional teams to align priorities, accelerate execution, and drive commercialization of new features and corridors.

• Define and update transaction routing and network rules based on operational intelligence, partner performance, and transaction characteristics.

• Research and evaluate emerging schemes, alternative payment methods, and industry trends, embedding insights into strategy and product development.

• Maintain and update the Network Endpoint Guide with country-specific payment processes, ACH/Scheme details, clearing standards, and restrictions.

• Monitor network and partner performance through transaction data, identifying risks, inefficiencies, and improvement opportunities, while ensuring end-to-end payment integrity.

• Support go-to-market activities by developing sales collateral, client-facing content, and commercialization playbooks.

• Define and implement receive strategies, qualifying opportunities based on market demand, regulatory clarity, and service quality.

• Track and report on key performance indicators (KPIs) to measure product success and drive continuous improvement.

All About You
The ideal candidate for this position should possess:
• Deep knowledge of payment and clearing systems as they relate to both domestic and cross border payments
• Understanding of current payment trends and developments, both from a flow and technological perspective
• Understanding different client segment needs such as Banks, Financial Institutions, Payment Service Providers and Corporates
• Proven track record in product management, with experience in the payments industry or related sectors.
• Strong analytical skills, with the ability to interpret market data and customer insights to drive product decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strategic mindset with a focus on innovation, customer value, and business growth.
• Experience with agile development methodologies and product management tools.
• Knowledge of regulatory requirements and compliance standards in the payments industry is desirable.
• Excellent problem-solving, critical thinking and analytical skills, and ability to think strategically and translate concepts into clear, actionable strategies and tactics;
• Strong self-motivation and organizational skills;
• Ability to build and maintain strong, productive, collaborative working relationships with internal stakeholders over cross-functional teams from multiple countries.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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