Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Lead BizOps Engineer RESPONSIBILITIESTakes focus on specific areas of Business Operations for a platform.
Responsible for coordinating with one or more groups to ensure platform goals are met.
Develops plans to improve quality on a group of applications of a platform.
Ensures platform procedures interact with other related systems.
Researches new methodologies to improve Business Operations.
Coaches junior level employees on Business Operations best practices.
JOB SPECIFIC EXPERIENCES
Experience in application development lifecycles and how it integrates with operations.
Successful track record in supporting a production application.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
Experience in dealing with difficult situations and making decisions with a sense of urgency.
Identifying and communicating risks proactively that can prevent incidents for all lines of business.
BROADENING EXPERIENCES
Experience in making sound, commercially-minded business decisions that are guided by Mastercard's values.
Experience in SAFe (agile) transformations to support the Technology Business Management practice.
Experience in managing the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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