Mastercard Job - 43060201 | CareerArc
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Company: Mastercard
Location: Melbourne, VIC, Australia
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Manager, Account ManagementOverview

• The MPMS Account Development team maintains and grows Prepaid sales and distribution relationships within Australia and New Zealand
• We are a B2B sales team that prides itself on building relationships and sales growth strategies with our distribution businesses through service excellence, business development activities and implementation of strategic initiatives
• This role is responsible for managing the tactical and strategic Prepaid relationship for Australia post

Role

Provide relationship management and account direction for Australia Post:
• Serve as the primary relationship owner with responsibility for sales and revenue achievement and growth
• Account relationship governance and responsibility
• Provide head office relationship contact and escalation support
• Sales target achievement and management
• Contractual management and adherence
• Management of contractual responsibilities within the account
• Liaise and coordinate internal departments to deliver requirements and project delivery

Develop strategies to grow sales and revenue with Australia Post - from consumer campaigns to retail network engagement
• Tracking weekly and monthly performance to budget and Year or Year performance
• Recovery strategies for under performance
• Ensure clients derive maximum value from our services.
• Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems
• Develop strategies to grow ecommerce sales

Roll out and execute strategies in collaboration with our customer and internal stakeholders (marketing, advisors, product, legal, compliance)
• Expo management
• Advisor marketing and engagement strategies
• Brand presence strategy

Identify opportunities to grow distribution of the prepaid products through engagement of retail network and stores
• Identify new opportunities from within existing accounts
• Drive client retention, renewals, upsells and client satisfaction

Training and engagement execution –
• Develop on always on training program

Reporting and Analysis
• Prepare and deliver effective client presentations, including stakeholders at all levels of the organization
• Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
• Work closely with Analytics team to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

All About You

• 5+ year's experience in sales and/or Account Management and / or marketing with both consumer and B2B experience
• Minimum 3 years in an ecommerce/digital environment within a marketing environment
• 4+ years experience in project management with complex digital-first projects involving multiple stakeholders
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment
• A consultative approach to managing complex client relationships
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


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