Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Content Designer Manager, Content DesignerOur Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Role
We're looking for a Content Design leader to help define and deliver exceptional experiences for our Open Finance products. This isn't just about writing words, it's about crafting clarity, building trust, and telling a cohesive story across complex ecosystems.
You'll partner with UX designers, researchers, and legal teams to make sure every interaction feels intuitive, meaningful and informative. From strategy to execution, you'll lead the way in creating content that connects with people, builds trust and drives conversion.
• Lead with vision: Own content strategy for complex, large-scale products and ensure high-quality, on-time delivery. Align stakeholders, manage risks, and influence strategic decisions in collaboration with senior leaders and executives.
• Set standards: to the development of best-in-class content design standards and best practices for Mastercard, relying on research and expert understanding of heuristics and patterns.
• Shape the story: Draw on deep subject matter expertise and rigorous research to craft audience-focused, accessible content that differentiates our products. That could include product storytelling, messaging, UI copy, verbal identity, IA, content testing, localization, support content, etc.
• Manage translations services
• Drive collaboration: Facilitate workshops, brainstorms, and cross-functional alignment to ensure content is integrated seamlessly into the design process.
• Improve efficiencies: Implement translation management systems (TMS) and technologies that support the efficiency of Content Design work at scale.
• Mentor and grow: Support and develop team members, fostering an inclusive and engaged culture within our global Open Finance UX team.
• Innovate: Implement tools and systems that make content design more efficient and scalable.
• Advocate: Evangelize Content Design within Mastercard and actively contribute to the internal CX&D community, promoting exchange of learning, best practices and new ideas.
About You
• Bachelor's degree or equivalent practical experience.
• Experience leading the content strategy of web and mobile experiences in complex product ecosystems, ideally B2B2C, with positive results.
• Demonstrated expertise collaborating with cross-functional teams on fast-moving, early-stage products (start-up experience is a plus).
• Proven ability to synthesize input from multiple areas (testing, feedback, metrics, etc.) to drive continual improvements.
• Superb writing and communication skills.
• Expert in Figma, supporting content creation and documentation.
• Advanced ability to package and explain work to wider audiences and influence decision making.
• Experience in open finance (or adjacent fields) and people management experience are both preferred.
• Familiar with Open Finance is a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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