Manager, Product Management Job Listing at Mastercard in London, England (Job ID R-259819)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Overview
Mastercard Central Travel Solution (CTS) enables Corporate Clients and Travel Management Companies (TMCs) to pay travel suppliers for business trips within the corporation ecosystems. Corporate Travel solutions simplify the overall business travel experience enabling centralized payment anywhere, offering card holder services (Travel Managers and Travel Management Companies), facilitating expense management and data reconciliation for the corporate accounting teams. CTS works in conjunction with our leading Corporate Card proposition and industry partnerships to serve all of a corporates travel procurement and spend needs.

Role
We are seeking a dynamic and market-oriented Product Manager to join our team and deliver new product opportunities for European customers. The successful candidate will be the regional Product Manager for T&E which incorporates Mastercard's Central Travel (lodge card) Solution and our corporate card product, working within the Corporate Solutions European Product and Solutions team. Product Managers own their brief and drive regional strategy and market readiness of their product in pursuit of high growth strategies through deep collaboration with a wide field of stakeholders including the region's leading issuers, corporates and partners. This role requires a mix of product and commercial acumen to develop and communicate our product strategy, support issuer, TMC and corporate onboarding and use of the product to deliver superior travel spend solutions to Europe's leading corporate travel customers. This role will work closely with our Partnerships and Global Product teams to build and onboard a pipeline of travel industry partners.
Key Responsibilities:
•Own and lead the regional product strategy for Corporate Card and Lodge Card (CTS) capabilities in Europe.
•Position and maintain competitiveness of our Corporate Card proposition in Europe, aligned with the overall Product Line Strategy.
•Lead the transition to a “white-glove” travel spend management product making it easier for customers and partners to work with us and benefit from our market leading proposition.
•This role will support and work alongside the TMC Partner Manager in managing the technical product aspects of onboarding new Travel Management Companies (TMC's) and issuers in accordance with company policies and product guidelines (CTS). e.g., discovery calls, trouble-shooting, investigation of reported issues and metrics relating to product performance.
•Collaborate with cross-functional product teams, including Delivery, BizOps, Engineering and Implementation services, to facilitate the integration of TMC's into our MA Central Travel Solution.
•Support partnership team, account managers and BD colleagues to position MA CTS solution in the European market.
•Respond to issuer inquiries regarding product capabilities, workflows, and any product-related questions that extend beyond the scope of our support functions
•Resolve Data Flow Issues. Become the escalation contact when identifying any issue in the data flow with the TMC or Vendor.
•Lead CTS product with purpose and clarity, navigate ambiguity and provide clear, informed guidance to stakeholders.
•Conduct training sessions and provide resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively.
•Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers.
•Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing any questions or concerns promptly to ensure optimal data matching is achieved in the delivered solution.
•Develop & maintain documentation related to onboarding processes, training materials, product documentation and best practices.
•Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuous improvement of our Product.

All about You/Experience
•Bachelor's degree in Business Admin., Computer science, Engineering or any related field.
•Minimum of 3 years of experience in commercial cards, travel management (T&E), account management, or a related role with a technical or product focus.
•Proven experience in onboarding or training processes, preferably within the travel industry.
•Strong understanding of travel management IT systems, process/data flows and tools, ideally with hands on experience gained working in a scheme, travel focused issuer, TMC or travel payment specialist.
•Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders such as TMCs, Issuers and corporates.
•Strategic outlook with first-hand experience of corporate card and travel spend use cases and an informed perspective on how the European landscape is evolving.
•Detail-oriented with strong technical, organizational & project management background.
•Ability to work independently & collaboratively in a fast-paced environment.
•Ability to manage uncertainty and making informed decisions in situations where information may be incomplete or unclear

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website