Manager, Program Management Officer (PMO), Global Offers Program Job Listing at Mastercard in Harrison, NY (Job ID R-216843-Purchase, United States of America, 10577-2405)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Program Management Officer (PMO), Global Offers Program Overview
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

The Offers program, a key business line within the Loyalty division of Data & Services, aims to strengthen the overall Loyalty Solutions suite. This involves leveraging Mastercard's relationships with the Financial Services and Merchant community to deliver a media network whereby merchants can market and reach qualified and segmented consumers through a network of publishing partners. The Offers platform provides a comprehensive end-to-end, payment agnostic solution, including program and offer management, image/content management and presentment, merchant-facing offers websites, customer service, points scoring, and merchant budget management. Representing a significant opportunity for Mastercard's continued growth in services revenue, the Offers program is currently organized into three pillars that encompass the entire product lifecycle: Product Commercialization, Product Development, and Product Enablement. This role would be reporting to the Product Development team.

Role Summary:
The Global Offers Product Program Management Office manager is a pivotal role within the Global Offers Product team, tasked with managing and optimizing the product roadmap and incorporating ad-hoc enhancement requests from various regions/markets/stakeholders. This position demands a strategic thinker who can enforce change management and prioritize efficiently using quantitative methodologies. The successful candidate will ensure the strategic alignment of engineering resources with the Offers program's objectives while coordinating significant projects to enhance the product's overall value proposition.

Key Responsibilities:
Product Roadmap Management:
• Develop and maintain a transparent, consolidated product roadmap that accommodates ad-hoc requests and utilizes quantitative methods for prioritization.
• Accelerate roadmap execution to improve time-to-revenue, managing expectations of sponsors and stakeholders effectively.
• Oversee the Offers product development lifecycle, addressing risks, and critical dependencies.
• Participate in Agile team meetings to preemptively identify and mitigate risks to platform releases.

Change Management:
• Implement and advocate for structured change management processes to ensure smooth transitions and successful implementations.
• Promote adherence to the “Offers Product Development Standards” and Mastercard's product lifecycle and technology strategy guidelines.
• Ensure comprehensive delivery and communication of product enhancements, maintaining high standards of quality and compliance.

Collaboration and Coordination:
• Work closely with Global product managers, engineers, and external partners to enhance the Offers product's capabilities and value.
• Lead and mobilize cross-functional teams, ensuring the timely and successful delivery of solutions.
• Maintain open and effective communication with all stakeholders, providing regular updates and facilitating stakeholder meetings.

Essential Qualifications and Experience:
• Bachelor's degree with at least 3+ years of professional experience in program or project management.
• Exceptional organizational, communication, and analytical skills, with a strong ability to manage multiple projects and meet deadlines.
• Proven track record of managing complex projects across various time zones, ideally in financial services or management consulting.
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (Microsoft Project, Aha!, or similar).
• Independent worker and team player with the ability to engage and influence stakeholders.

Desirable Additional Capabilities:
• Project Management Professional (PMP) certification.
• Experience in process optimization and technology application lifecycle management.
• Knowledge of Loyalty Solutions and technical expertise relevant to the role.

Why Join Us?
This role offers the opportunity to contribute significantly to the strategic direction and success of the Mastercard Global Offers program. You'll work in a dynamic, cross-functional team environment, engaging with diverse groups across various time zones to deliver innovative products and solutions. We value creativity, collaboration, and a commitment to excellence, providing a supportive environment where you can grow professionally and make a tangible impact. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

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