Mastercard Job - 43883087 | CareerArc
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Company: Mastercard
Location: Lisbon, Lisbon, Portugal
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Manager, Sales EnablementOverview:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

The D&S Insights and Enablement team is a global team focused on ensuring that all of Data & Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Data & Services.

The Sales Operations Platform Manager will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the operational systems managed by the I&E System Operations team. Support to include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to include Order Management (CloudeSense), Sales (Saleforce.com), FinancialForce/PSA, and other new platforms implemented related to operations globally, including those supporting partnership and channel (1:many) sales

Role
• Provide first tier technical and process support directly for inquiries for Business Operation's platforms, to include support related to system records that drive sales, billing and revenue recognition
• Operational support of our product line campaigns including Bulletins, Channel Sales, and other bulk product deliveries
• Under general supervision, support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits
• Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements

All About You
• BS/BA degree or combination of experience and formal education
• Experience contributing to the delivery of accurate and timely resolutions to inquires
• Demonstrates strong knowledge of customer service standards, processes and tools
• Experience with Sales Operations / partner sales enablement
• Demonstrates ability to lead projects related to CRM, ERP and other operational systems (Oracle, Salesforce.com, Billing, etc.)
• Strong verbal and written communication skills
• Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Access and Visio a plus
• Proven team player with excellent interpersonal skills
• Detailed driven and results oriented
• Ability to work independently and maintain confidentiality
• Keen analytical and proven problem solving skills

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


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