We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job TitleOAT Test AnalystMain purpose of the role: To participate in planning, execution, analysis and reporting on Operational acceptance testing covering the various OAT test phases and Live Implementation.
To assist and where necessary support the production, validation and delivery of operational documentation and training.
To support new and enhanced services during the transition from the project phase into live BAU
Key accountabilities and duties: Test and prove the operational acceptability of a new or enhanced service by scripting and conducting Operational Acceptance Testing and Live Proving.
Identify, create, review, execute and manage the Operational Acceptance Test (OAT) cases in line with Operational requirements.
Observe, assist and assure all test streams (UAT, FT, NFT etc.).
Monitor and scrutinize progress of a project towards realisation of Service Operations requirements and acceptance criteria.
Provide assistance to ensure that programmes and projects meet their objectives from an Operational perspective, including Disaster Recovery.
Raise, prioritise and progress OAT defects, monitor and scrutinize the progress of defects raised by other test streams.
Implement new or enhanced services in the live environment by supporting the transition from development to live production.
Support the delivery of training to Service Operations staff and other teams as appropriate associated to each project delivered into Live. Assist and where necessary develop or create the operational documentation to accompany training and for use as operating guides for BAU processes.
Ensure the readiness of support teams to accept a new or enhanced service into live operation by evaluating/proving processes, assisting in the preparation of procedures, support the delivery of training and ensuring that the overall ways of working are clearly defined and established.
Proactively contribute to the Service Operations strategy, and actively support/deliver against the team objectives and supporting KPIs.
Support BAU as required during live service issues.
Knowledge, skills and experience
Essential: Cross functional experience in a similar delivery focused environment.
Experience of test execution and operational delivery.
Basic understanding of database architecture , SQL and associated tools i.e. Toad , SQL developer
Basic understanding of Unix
Basic understanding of Networks
Basic understanding of Java Applications
Basic experience of test management tools, i.e. Atlassian , Rational, ALM
Experience of schedulers, i.e. Tivoli, NetBatch, Quartz, Cron, DBMS.
Experience of Enterprise Management technologies and toolsets
Basic understanding of incident, change and problem management.
Able to quickly learn and become proficient in new technologies
Experience of impact and risk assessment methods and processes
Basic experience of project management – able to create, manage, maintain and report.
Effective written and oral communication skills.
Well-developed presentation skills to cover both internal and external audiences.
Effective problem solving with the ability to deal with procedural and technical issues.
Excellent attitude, personal motivation and customer focus.
Desirable: ITIL Service Management v3 Foundation.
Qualifications: ISTQB qualified, Industry recognized training qualification.
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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