Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Principal Technical Program Manager - Market Intelligence Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Overview
Mastercard's Market Business Intelligence (MBI) platform is the unified entry point to the Mastercard Services suite, delivering seamless user experiences, streamlined access, and one-click checkouts. MBI empowers organizations across the payments ecosystem by connecting users to over 35 products that provide market data, competitive assessments, portfolio insights, learning, innovation, and cyber intelligence.
Through flagship tools such as Cards Lab, Digital Safari TV, Digital Index, Learning Lab, Market Trends, Mastercard Research Center (MRC), and Sandbox as a Service (SBaaS), MBI enables smarter go-to-market strategies, improves approval rates, and drives digital transformation for acquirers, processors, banks, fintechs, and other financial institutions.
Within MBI, the Market Intelligence (MI) program curates and supports these products, playing a critical role in delivering actionable insights that fuel strategic growth.
Role
As a Principal Technical Program Manager, you will:
- Lead program execution for MBI and MI initiatives, ensuring alignment with strategic objectives and future state architecture.
- Liaise with SMEs, Vendors, and internal stakeholders to gather, validate, and manage requirements across multiple workstreams.
- Drive planning and delivery, managing timelines, dependencies, and risks to ensure successful outcomes.
- Coordinate cross-functional teams, fostering collaboration between engineering, product, and business units.
- Ensure governance and transparency, providing clear reporting and status updates to leadership.
All about You/Experience
- Ownership: You take full accountability for program outcomes, driving clarity in ambiguous situations and ensuring successful delivery from initiation to completion. You make decisions confidently when appropriate and escalate effectively when leadership input is required.
- Customer Obsession: You champion the voice of the customer and internal stakeholders, ensuring solutions deliver measurable value and align with business objectives. You continuously seek feedback and adapt plans to meet evolving needs.
- Strong interpersonal and networking skills to bring the right people together, foster collaboration, and facilitate problem-solving across the organization.
- Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences and present effectively to both large and small groups.
- Ability to operate independently, managing defined workstreams with minimal oversight while navigating ambiguity to drive solutions or lead discussions toward resolution.
- Skilled at managing escalations and maintaining alignment with leadership priorities.
- Deep understanding of business strategy and design approaches within product, program, or technology domains.
- Ability to ask the right questions, evaluate trade-offs, and guide teams toward optimal outcomes.
- Committed to continuous learning and growth, fostering psychological safety and modeling a growth mindset for the team.
- Familiarity with laws, regulations, and policies related to cybersecurity and IT management (e.g., GDPR, FBA, CBA, PFMI) is a plus but not required.
- Knowledge of Mastercard products, technology, security, and risk management practices is a plus but not required.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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