Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Quality Assurance Analyst Mastercard Prepaid Management Services (MPMS) provide end-to-end prepaid card solutions for clients and partners. We have an expanding and evolving technical platform that supports our global portfolio of prepaid card programs. Delivering innovative prepaid payments is a technology business, and we provide entire solutions for travel & transit, foreign exchange, gift and buy-now-pay-later. We consider ourselves to be Fintech enablers.As part of the Test and Quality Assurance function the Quality Assurance Analyst will grow and champion the prepaid Quality framework, its associated processes and documentation. They will identify and drive improvement opportunities to increase the overall quality of releases coming from the engineering teams and work closely with the teams to ensure that testing covers the whole end to end solution and the supporting toolsets are being used correctly and consistently.
The Analyst will guide the teams through the Quality Governance process and ensure that the results are fed into continuous improvement activities. Key in ensuring that defects are addressed in a timely manner and that communication and reporting are consistent. One main objective is to drive down the defect rate, the analyst will be expected to help define and maintain defect triage and root cause analysis processes.
This role is reporting to the QA Manager, the Quality Analyst will be expected to escalate any issues concisely.
Role & Key Responsibilities
Defect Management & Defect root cause analysis
Support and execute Quality Assurance governance on feature deliverables
Remedy Change approver & feedback of release contents and processes
Information gathering & assessment of quality trends
Co-ordinate deep dives to address test quality and facilitate improvements
Assist in reviewing opportunities for continuous improvements of processes and procedures
Facilitate opportunities to communicate with stakeholders on quality improvement opportunities
Maintaining Browser and Device metrics for test coverage
Work closely with Data analyst & QA manager on implementing and maintaining quality metrics reporting
All About You
Required
Excellent problem solving and planning skills
Excellent verbal and written English communication skills
Excellent collaboration skills
Strong logical / analytical skills
Ability to be able to understand Risk and Issues and be able to plan mitigations around them
Ability to take a structured, methodical, disciplined approach to procedures
Self-management and driven to accomplish the job
Flexible & creative
Previous experience / knowledge in software testing environment using industry best practices
Previous experience in Payments or Card Services industry
Thorough Agile (Safe) working experience
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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